Data Center Technician (Entry Level)

Data Center Technician (Entry Level)

Pomeroy Technologies has an immediate need for an Data Center Technician ( Entry Level) in our Orlando, FL location.

This position is a Full Time Benefited position.

Benefits include Medical, Dental, Vision, Paid Time Off, and Paid Holidays

Monday – Friday 7:00 a.m. – 3:30 p.m.

Rotational On Call Schedule

Pay dependent upon relevant experience.

Job Requirements

The individual selected for this position will be responsible for performing basic Computer Operator duties per documented processes and procedures. These tasks include but are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via phone and email, interacting with hardware including placing service requests using ServiceNow. The selected applicants will also be responsible to performing routine site checks and reporting any problems or issues.

The ideal applicant will access to a dependable and insured vehicle.

The ideal applicant will have strong computer skills, knowledge of tape operations is a plus.

Data center operations experience is strongly preferred.

Duties and Responsibilities

The individual hired to fill this position will be responsible for performing the following tasks:

• Execute basic computer operator commands and report any problems to the site supervisor.

• Provide assistance to all operations personnel to ensure the highest level of customer satisfaction is maintained.

• Understand all mount/system messages.

• Monitor scratch pools and pending tape mount messages.

• Recognize minor to moderate hardware malfunctions and be able to resolve most issues under the direction/supervision of senior personnel. Understand and use communication and work tools (telephone, email, rolling tools, fax, customer training tools, other customer specific work tools, etc.)

• Launch a detailed search for misclassified media if necessary. Use appropriate work tools available to provide resolution.

• Provide constructive feedback on shift rotation to management and teammates.

• Keep abreast of all proceedings and provide feedback as needed.

• Perform floor sweeps for media as needed, which may include searching under/over equipment, under raised floor slabs, etc.

"The Pomeroy Way" is our guiding principle. It is a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be perceived as organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

For more than 40 years, Pomeroy has enabled technology that improves and empowers people in the workplace.

Today, we partner with our customers to help them move from a “one size fits all” delivery model to a personalized human experience that is a differentiator and key to driving digital transformation and better business outcomes. It's about providing an exceptional experience that's simple, intuitive, and secure - anytime, anywhere and from any device. Our workplace is no longer a physical place or workstation, rather it is the place where a person can work at any time with the full capacity to do their job productively and efficiently.

We deliver this experience by connecting the dots between people and their applications, on an intuitive, automated network where applications live, today in a hybrid computing environment, on-premises and in the cloud, with security making an integral part of everything we do. We provide managed IT services to support our customers from our locations in North America, Latin America, and Europe. Our service delivery model combines monitoring, prevention, and resolution in an always aware, proactive, and reactive approach.

Our field engineers support more than 50,000 sites in North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers, and other peripherals.