Address
Form of workOnsite - Winchester, VA (could be reassigned to Ashburn, VA at a later date)
Initial training period will be during the day shift (approx. 4 weeks). Permanent shift assignment will be Wed-Sat 7:00 PM - 5:30 AM.
Basic Purpose
Provide onsite technical support for Navy Federal's Data Center and equipment to ensure continuousavailability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Responsibilities
Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine
Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine
Data Center staging, deployment, and logistics/asset management support - Basic/Routine
Site builds & refreshes, while meeting current quality standards- Basic/Routine
Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting- Basic/Routine
Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine
Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine
Ability to terminate Cat 6 cabling- Basic/Routine
Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in
Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in
Troubleshoot and escalate incidents and problems- Basic/Routine
Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine
Provide status reports on active or resolved issues -Participates in
Maintain, configure, and perform preventative maintenance to various network and Data Center equipment to ensure efficient operations- Basic/Routine
Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine
Experience with power distribution units (PDUs), load management - Basic/Routine
Familiar with NEMA and IEC power connectors- Basic/Routine
Familiar with Data Center containment solutions- Basic/Routine
Work with others to update and document procedures -Participates in
Write, and maintain, detailed site reference documentation -Participates in
Cognizant of Data Center Safety Standards - Basic/Routine
Lift equipment weighing 50 lbs. - Basic/Routine
Perform other tasks or duties as assigned or based on need- Basic/Routine
Qualifications - knowledge, skills, and abilities
Intermediate Data Center / IT Operations experience
Software & Hardware tools utilized to perform day to day Data Center functions
Knowledge of LAN/WAN topologies, protocols, and standards
Must exhibit excellent communication and grammatical skills
Demonstrated analytical and problem solving skills
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)
Familiar with network cabling (types, distance limitations, testing, connectors, handling)
Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
Familiar with server hardware and components
Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
Familiar with datacenter design in relation to heat dissipation and air flow
Meticulous and obsessive about organized cabling
Detail oriented and organized
Desired
Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches
Experience in presenting technical solutions and/or recommendations
Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Advanced skill in diagnosing and troubleshooting issues
Advanced research, analytical, and problem solving skills
Knowledge of Navy Federal operations
Employment Type: FULL_TIME
