Data Center Technician

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location in the Los Angeles, CA Metropolitan area. This role also includes the potential for travel up to 60% of the time to various US and Canada based locations.
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of Data Centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.
All physical requirements are expected with reasonable accommodations:
* Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
* Some regional travel may be required
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
Your daily duties will include, but are not limited to:
- Troubleshooting & configuring network and server hardware, link troubleshooting
- Triaging emergent Data Center issues using a ticketing system
- Working with cross-functional teams - both internal and external
- Coordinating remote hands support with colocation providers
- Resolving Data Center facility issues
- Performing site audits to ensure safety and quality meets standards
- Driving the team to improve operational efficiency through process improvement initiatives
- Producing reports to management on metrics and project status
A day in the life
A day in the life of a Edge DCO Tech is correcting break fix tickets at our different AWS sites, managing migrations and cross connects, RMA removals, and other projects for the larger DCO team. This is a largely independent position.
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Los Angeles, CA, USA