Address
Form of workJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description Summary
Oversees the implementation of the Critical Environment Management (CEM) and Data Center transition processes to ensure the delivery of consistent quality methods and portfolio wide compliance for new accounts and the expansion of existing accounts. Provides oversight over the implementation of CEM processes and integration with other service lines (Engineering, IFM, HSSE, PDS, MAC etc.) assuring readiness for the agreed upon go-live date and post go-live transformation. Directs a team of technical SMEs delivering Data Center services and site start-ups as required.
Duties and Responsibilities
• Leads the integration of critical facility operations alongside the transition PMO to ensure a seamless transition, with the goal of delivering high infrastructure availability, optimal energy efficiency and client satisfaction.
• Leads site and operational due diligence for baselining current state and site risk profiles.
• Leads and delivers assessment services for critical facility operations as required.
• Integrates building commissioning services into startup planning and program development.
• Develop a transition timeline to include all pre-go live tasks: Assembling a Transition Team, Schedule for the Assessment of client Sites, Transition Budget, develop Request for Information (RFI)of documentation to be delivered by the client and establish a cadence of client facing and internal meetings.
• Develop a strong partnership with client's Data Center Management (DCM) and Critical Environments Management (CEM) teams to foster collaborative and constructive communication during Transition and into Transformation.
• Provide Subject Matter Expertise representing the transition team in client meetings in all technical CEM matters, reliability, service delivery and problem management as required.
• Develop and implement an operational guidelines framework for client's critical environments to be implemented by our Engineering and Facilities Management teams.
• Ensure implementation and commitment to JLL's HSSE, IFM and engineering programs as applied to Data Center operations.
• Must have a deep understanding of the critical engineering design and all operational aspects of the client critical infrastructure. Strong emphasis on UPS, Emergency/Backup Power Systems, Static Switches, Paralleling Switchgear & Distribution, HVAC Systems, Control/BMS Systems, FLS systems, and raised floor computer environments.
• Work with Transition PMO Leadership to develop Key Performance Measurement (KPI) targets by organizing objectives, measuring, and reporting progress in a timely manner. Collaborate with account team members and supplier key Points of Contact to meet annual KPI objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime.
• Partner with HR in the recruiting of a diverse group of critical environment professionals who will best represent JLL's values, with the right skillset and capabilities to manage and operate client Critical Facilities as best in class operators.
• Responsible for ensuring that staff and vendors working in the Critical Environment space are properly trained and familiar with all critical environment practices and guidelines.
• Support training aimed at expanding the capabilities of the operations and maintenance staff, specific duties include and are not limited to: Critical Environments Skills Needs Assessments, Proper use and care of tools and instruments, giving instruction in basic maintenance, safety and troubleshooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.
• Effectively manage communications and escalations, identifying areas of risk which may impact transition between the transition team and client contacts. Develops an escalation plan and documentation in preparation for go-live, particularly in instances for reporting critical emergencies (i.e., system failure, downtime).
• Provide regular status updates, meeting minutes, as required, to the Transition PMO Lead, and key client stakeholders.
• Ensure the CEM program is adjusted to be in accordance with local, state and national requirements overlayed by those required to meet client account expectations (i.e. critical processes and reporting requirements).
• Establish annual JCAP audit schedules for JLL Operations audits, ensuring that account team is aligned that all audits are 100% completed each year.
• Actively participate in JLL CEM program. Contribute to corporate CEM goals as appropriate and transition CEM best practices to client as applicable.
• Performs additional job duties as requested.
Minimum Requirements
• Bachelor's Degree in mechanical or electrical engineering preferred(PE preferred)
• 10+ years in Critical Facility/Data Center Operations required. IT services knowledge also preferred
• Experience supporting enterprise, hyperscale/cloud, colocation Data Centers preferred
• Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical Data Center operations.
• Understanding of computerized maintenance management systems and operational technology platforms.
• Knowledge of reliability engineering and how it is applied to asset and systems management.
• Must have in depth knowledge and experience with critical systems such as emergency/stand-by generators, automatic transfer switches, uninterruptible power systems, static transfer switches, paralleling switchgear, power distribution units, battery systems, and other typical Critical Environments/Data Center Infrastructure.
• Technically proficient in operations of Building Management Systems, Fire Detection/Suppression & Life Safety Systems, CMMS, DCIM, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
• Ability to read and understand complex system drawings including Electrical One Lines and Mechanical Risers
• Good interpersonal skills, ability to communicate well in both oral and written reports.
• Proven record of providing excellent internal and external customer service
• Global, and/or National/Regional experience.
Estimated compensation for this position is:
140,000.00 - 190,000.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Remote -Dallas, TX, Richmond, VA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description Summary
Oversees the implementation of the Critical Environment Management (CEM) and Data Center transition processes to ensure the delivery of consistent quality methods and portfolio wide compliance for new accounts and the expansion of existing accounts. Provides oversight over the implementation of CEM processes and integration with other service lines (Engineering, IFM, HSSE, PDS, MAC etc.) assuring readiness for the agreed upon go-live date and post go-live transformation. Directs a team of technical SMEs delivering Data Center services and site start-ups as required.
Duties and Responsibilities
• Leads the integration of critical facility operations alongside the transition PMO to ensure a seamless transition, with the goal of delivering high infrastructure availability, optimal energy efficiency and client satisfaction.
• Leads site and operational due diligence for baselining current state and site risk profiles.
• Leads and delivers assessment services for critical facility operations as required.
• Integrates building commissioning services into startup planning and program development.
• Develop a transition timeline to include all pre-go live tasks: Assembling a Transition Team, Schedule for the Assessment of client Sites, Transition Budget, develop Request for Information (RFI)of documentation to be delivered by the client and establish a cadence of client facing and internal meetings.
• Develop a strong partnership with client's Data Center Management (DCM) and Critical Environments Management (CEM) teams to foster collaborative and constructive communication during Transition and into Transformation.
• Provide Subject Matter Expertise representing the transition team in client meetings in all technical CEM matters, reliability, service delivery and problem management as required.
• Develop and implement an operational guidelines framework for client's critical environments to be implemented by our Engineering and Facilities Management teams.
• Ensure implementation and commitment to JLL's HSSE, IFM and engineering programs as applied to Data Center operations.
• Must have a deep understanding of the critical engineering design and all operational aspects of the client critical infrastructure. Strong emphasis on UPS, Emergency/Backup Power Systems, Static Switches, Paralleling Switchgear & Distribution, HVAC Systems, Control/BMS Systems, FLS systems, and raised floor computer environments.
• Work with Transition PMO Leadership to develop Key Performance Measurement (KPI) targets by organizing objectives, measuring, and reporting progress in a timely manner. Collaborate with account team members and supplier key Points of Contact to meet annual KPI objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime.
• Partner with HR in the recruiting of a diverse group of critical environment professionals who will best represent JLL's values, with the right skillset and capabilities to manage and operate client Critical Facilities as best in class operators.
• Responsible for ensuring that staff and vendors working in the Critical Environment space are properly trained and familiar with all critical environment practices and guidelines.
• Support training aimed at expanding the capabilities of the operations and maintenance staff, specific duties include and are not limited to: Critical Environments Skills Needs Assessments, Proper use and care of tools and instruments, giving instruction in basic maintenance, safety and troubleshooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.
• Effectively manage communications and escalations, identifying areas of risk which may impact transition between the transition team and client contacts. Develops an escalation plan and documentation in preparation for go-live, particularly in instances for reporting critical emergencies (i.e., system failure, downtime).
• Provide regular status updates, meeting minutes, as required, to the Transition PMO Lead, and key client stakeholders.
• Ensure the CEM program is adjusted to be in accordance with local, state and national requirements overlayed by those required to meet client account expectations (i.e. critical processes and reporting requirements).
• Establish annual JCAP audit schedules for JLL Operations audits, ensuring that account team is aligned that all audits are 100% completed each year.
• Actively participate in JLL CEM program. Contribute to corporate CEM goals as appropriate and transition CEM best practices to client as applicable.
• Performs additional job duties as requested.
Minimum Requirements
• Bachelor's Degree in mechanical or electrical engineering preferred(PE preferred)
• 10+ years in Critical Facility/Data Center Operations required. IT services knowledge also preferred
• Experience supporting enterprise, hyperscale/cloud, colocation Data Centers preferred
• Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical Data Center operations.
• Understanding of computerized maintenance management systems and operational technology platforms.
• Knowledge of reliability engineering and how it is applied to asset and systems management.
• Must have in depth knowledge and experience with critical systems such as emergency/stand-by generators, automatic transfer switches, uninterruptible power systems, static transfer switches, paralleling switchgear, power distribution units, battery systems, and other typical Critical Environments/Data Center Infrastructure.
• Technically proficient in operations of Building Management Systems, Fire Detection/Suppression & Life Safety Systems, CMMS, DCIM, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
• Ability to read and understand complex system drawings including Electrical One Lines and Mechanical Risers
• Good interpersonal skills, ability to communicate well in both oral and written reports.
• Proven record of providing excellent internal and external customer service
• Global, and/or National/Regional experience.
Estimated compensation for this position is:
140,000.00 - 190,000.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Remote -Dallas, TX, Richmond, VA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Flexible and Remote Work Arrangements may be available
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
