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Form of workJob Description
Data Center Specialist
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.
Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.
Where you’ll work:
You will be working onsite at the USDA’s Chicago, IL location.
Our Customer’s Mission:
The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC’s highly complex and interconnected technology infrastructure to conduct their operations. The USDA DISC Chicago Data Center Facilities Group (DCFG) is committed to building strategic partnerships that connect the USDA with the global community, while setting a high standard of facilities/service delivery in line with the USDA’s ongoing IT modernization efforts.
An average day:
As a Data Center Specialist, you will provide Data Center administration and hardware support for unsecured on-premises and cloud environments. Your responsibilities will include ensuring backup of data, daily operational support for various networks, performing standard Data Center monitoring activities as well as planning, installing, and supporting hardware. You will also respond to customer tickets to resolve technical issues associated with network and routing protocols at all levels of the OSI model through the use of diagnostics and network administration tools. Additionally, in this position you will:
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.
Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.
Where you’ll work:
You will be working onsite at the USDA’s Chicago, IL location.
Our Customer’s Mission:
The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC’s highly complex and interconnected technology infrastructure to conduct their operations. The USDA DISC Chicago Data Center Facilities Group (DCFG) is committed to building strategic partnerships that connect the USDA with the global community, while setting a high standard of facilities/service delivery in line with the USDA’s ongoing IT modernization efforts.
An average day:
As a Data Center Specialist, you will provide Data Center administration and hardware support for unsecured on-premises and cloud environments. Your responsibilities will include ensuring backup of data, daily operational support for various networks, performing standard Data Center monitoring activities as well as planning, installing, and supporting hardware. You will also respond to customer tickets to resolve technical issues associated with network and routing protocols at all levels of the OSI model through the use of diagnostics and network administration tools. Additionally, in this position you will:
- Install and replace network appliances such as firewalls, routers, and switches.
- Under guidance and direction, provide transition support for hardware, provide advice and guidance on the most practical technical approach to meeting customer requirements.
- Rack systems, install appropriate power sequence for systems, and install organized cabling for systems according to written standard.
- Install cabling according to cabling diagrams.
- Conduct installation of systems racks’ using equipment lift aides for installation of heavy hardware.
- Respond to customer tickets with professionalism and communicate complex technical information to various audiences within the customer base.
- Contribute to the development and documentation of processes and aid implementation.
- Perform level one maintenance on fiber Cat 6 Cables.
- Assist with the organization and tracking of Data Center equipment inventory.
- May periodically participate in hardware migrations for various customers.
Basic Qualifications:
- As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
- Bachelor’s degree in network engineering or a relevant field preferred. Work experience can be used/combined with education.
- 3-5 years of relevant Network Administration/Data Center experience.
- Experience supporting global network systems and subsystems; troubleshooting a wide range of LAN, WAN, Multi-Protocol Label Switching (MPLS), and network/service availability.
- Ability to observe Data Center environment (racks, servers, cabling, etc.) to identify areas of improvement, and make recommendations for fixes and enhancements.
- Hands on experience with network security such as firewalls and ACL’s; including multivendor Firewall and Network Security appliances such as Cisco, Palo Alto, IXIA, Juniper, and Netscaler.
- Demonstrated experience working with TCP IP protocol suite, IP subnets and masking, and routing protocols.
- Must have the ability to explain protocols, technical procedures, and processes clearly and accurately to both technical and non-technical audiences.
- Experience with the principals of networking, storage, server, and systems operations.
- Background demonstrating the ability to operate effectively within a complex dynamic environment.
- Experience in analyzing and interpreting network, storage, application, server, and security systems monitoring logs, rules, and outputs to create actionable remediating tasks.
- Data center migration experience preferred.
- Must work well in a team environment.
Other Requirements:
- Must be able to pass federal background investigation and obtain a Public Trust
- Travel may be required for this position, must have the ability to travel for multiple days at a time as needed.
Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.
www.epsilon-inc.com/careers
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.
Please click here to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com.
#LI-JH1 #LI-ONSITE
www.epsilon-inc.com/careers
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.
Please click here to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com.
#LI-JH1 #LI-ONSITE
