Data Center Operations Supervisor, Critical Facilities- Phoenix, Az (Mesa)

We are opening New Data Centers in Mesa, AZ! Be a part of our growing team!

https://services.global.ntt/en-us/services-and-products/global-data-centers/global-locations/americas/phoenix-ph1-data-center

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Who Are We?

We are NTT Global Data Centers - Americas (NTT GDCA), a division of NTT Ltd., which is the 3rd largest Data Center provider in the world. NTT Ltd. has over 140 Data Centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. We believe in building sustainable Data Centers, with state of art technology to service our clients across the world. Be a part of our growth story!

Why Join Us?

Here, we are more than just buildings, we are people! We focus on success by empowering and growing our most important asset…. YOU! With an authentic work environment, we proudly promote a culture of diversity, equity and inclusion knowing the extraordinary value found in diverse backgrounds, ideas, and perspectives. We foster a culture of belonging by investing in the entire individual to ensure both professional and personal growth with our innovative learning opportunities, impressive benefits package, and personalized development plans.

POSITION SUMMARY ~ Supervisor, Data Center Operations

Mesa, AZ

The Data Center Operations Supervisor ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the Data Center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises the Data Center Technicians and the Facilities Technicians.
• Operates and maintains Data Center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes Data Center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures Data Center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years’ related experience.
• A minimum of 5 or more years in a mechanical/electrical position within Critical Facilities, including Power or critical electrical power/mechanical environment (preference given to Data Center, hospital, semi- conductor or power plant experience).
• Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment.
• Certified Electrician preferred in state where assigned.
• CPR/First Aid and NFPA70E Certification during employment.
• Forklift Certified.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.
• Ability to communicate effectively with verbal, visual and listening skills
• Able to lift heavy equipment, up to 50 pounds.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
• Ability to climb ladders and work on raised platform.

WORKCONDITIONS

• Typical Data Center work environment with varying temperatures and loud noises.
• Extensive daily usage of a computer or workstation.
• Work on site; no telecommuting.

This position requires work to be done onsite at a Data Center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $90,000.00 - $135,000.00

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

SPECIAL REQUIREMENTS

• Must be comfortable working in a highly critical, fast paced environment shifting priorities
• Must be able to respond to emergency situations at the Data Center.
• Must be willing to be part of the after-hours notification and escalation protocol.
• Must carry a cell phone for availability during assigned shift and emergency situations.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays.
• Must wear leather close-toed shoes with a solid rubber sole.
• Must possess a current, valid state-issued driver’s license.

Employee Benefit Offerings:

· Benefits-Medical, dental, and vision benefits within 30 days of joining our team for employees, spouse, and children. 401k investment plan with company matching in addition to company-paid life, AD&D, and long and short-term disability coverage.

· Wellness-Wellness reimbursement plan, access to Flexible Spending Accounts, online engagement and wellness platform to include monthly challenges with rewards

· Employee recognition- spot awards, gift cards, employee swag, peer to peer kudos

· Employee engagement-Employee Resource Groups (Black Employee Network, LGBTQ+ ERG, Veteran ERG, Women’s Employee Network), monthly virtual connection activities

· 12 paid holidays per calendar year

· Professional development – tuition reimbursement, learning tools, personal growth & development plan

· Virtual desktop office, remote monthly stipend for key on-site roles

· Employee Referral Bonus- $2,000 employee referral bonus when employees refer someone who is hired and stays for six months

· Employee discounts- provided through Abenity for certain goods and services

· Voluntary Benefits-In addition to standard health and welfare benefits, employees have the option to elect accident or critical illness coverage and voluntary life and AD&D for themselves, spouses and children.

·

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Job Type: Full-time

Pay: $110,000.00 - $139,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office

Ability to Relocate:

• Mesa, AZ 85212: Relocate before starting work (Required)

Work Location: In person