Data Center Hardware Technician Iii

You will join a team which is responsible for ensuring the Federal Bureau of Investigation’s (FBI) IT programs and data capabilities are in place to meet vital Law Enforcement and National Security needs.  You will help the FBI meet its mission “To protect the American people and uphold the Constitution of the United States.”

To do this, we need highly skilled professionals with a history of successfully delivering IT system and platforms to meet missions of national importance.  You will efficiently and effectively deliver support for a new, state of the art Data Center that leverages both on prem and cloud-based solutions to deliver IT capabilities for the FBI and the US Department of Justice.

Highlight is seeking a Data CenterTechnician III position to directly support the FBI.  This exciting role is as part of the Highlight Team.  Highlight was founded over 10 years ago to be a best place to work and we continue to invest in our employees and the employee experience.  With excellent benefits, commuter stipends, personal training budgets, career mobility, relocation assistance, award and bonus opportunities… Highlight strives every day to be a best place to work.

• Evaluate Data Center infrastructure requirements (rack space, network, power, cabling, etc.) and coordinating necessary resources to prepare space for the installation of equipment.
• Coordinate necessary facilities resources such as electric and cooling for specialized equipment such as high voltage storage area networks and large servers requiring redundant power.
• Provision the cabling, floor cut outs, and rack rails and mounting hardware for the installation of IT devices and systems such as servers, switches, routers, power cables, fiber and copper cables, power distribution units, and keyboard, video, and mouse (KVM) components.
• Perform end to end installation of patch cables both fiber and copper as well as management cabling and cross connect cabling.
• Perform troubleshooting assistance such as rebooting, visual check of system indicator lights, and perform the replacement of suspected failed installation components (fiber, cables, connectors, iDRAC, power distribution units) in conjunction with the systems engineers to enable the system to return to an operational state.
• Provide analysis related to the design, development, and implementation of hardware for
• Perform stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.
• Develop, test, and monitor strategies for computer hardware devices and systems.
• Follow labeling standards and collect, track, and update all configuration changes and inventory information in an Excel spreadsheet, SharePoint, or Data Center information system.
• Adhere to all Data Center safety rules and policy as well as installation standards.
• Shall perform other duties as required such as un-crating and unboxing large numbers of system and pallets of gear and subsequent removal of refuse to keep the Data Center clear of all walkway hazards.
• Proficiency in ability to generate interpret wiring and cabling diagrams in Visio and CADD. Proficiency in Microsoft Office (Project, Excel, Word, etc.).
• Monitors Data Center IT and environmental systems for failures and coordinates with vendors or repair technicians for repairs or replacements.
• Assist the FBI in developing, managing, sustaining, and using a tracking database and scanning gun for hardware inventory control, including IT and system equipment, warranty status, and maintenance agreement applications.
• Manage (i.e., stock, store, issue), control, document, sustain, and maintain expendable and non-expendable parts and tools and cable inventories of FBI and vendor equipment.
• The Contractor shall perform IT and system hardware maintenance and IT or system equipment replacement services in response to requested maintenance.
• Keep Data Center infrastructure and IT equipment in operating condition consistent with OEM requirements, performing corrective, adaptive, and preventative maintenance tasks as needed and/or scheduled.
• Continuously assess the effectiveness of the vendor/OEM hardware maintenance activities, to include recurring failure trends and excessive spares usage.
• The Contractor shall possess the ability to perform copper and fiber communications cable installations and terminations as well as utilize test equipment to certify the terminations are to manufacturer standards.
• The Contractor shall provide timely problem resolution.
• The Contractor shall be able to read schematics, populate multiple databases, and utilize software such as MS Visio to document projects.
• The contractor shall provide escort services of any personnel in support of maintaining DCHOSS infrastructure requiring access to the Data Center facility who are otherwise not already on an approved access list.
• The Contractor shall continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

This position shall be filled with individuals that have a minimum of six years of Data Center Hardware and cable installation experience. The individual must possess knowledge of National Standards as pertaining to Data Center IT infrastructure including Building Industry Consulting Service International (BICSI), Telecommunications Industry Association TIA-606 and TIA-942. (BICSI) Installer 2 for both Copper (INSTC) and Fiber (INSTF), TIA-606 cable labeling standard and TIA-942 requirements for Data Centers, as well as Computing Technology Industry Association (CompTIA) A+ certification required. An associate degree or vocational degree in Information Technology Systems is preferred.

The nature of the Hardware Engineer duties will have physical demands such as pulling, cabling, lifting, kneeling, crawling, etc. As such, the Contractor shall:

• The Contractor shall be required to lift IT equipment during installation and removal along with installing communications cabling under a raised floor structure.
• The Contractor shall be able to lift to 50 pounds for short periods of time.
• The Contractor shall use cable termination equipment, test equipment, power tools (sawzall, drill, crimping tools, etc.) for the tasks as required for the position.
• The Contractor shall use tools to include wrenches, screw drivers, and power tools.
• The Contractor shall operate manual forklifts and Data Center rack lifts as required for the tasks for the position.
• The Contractor shall wear safety gear (e.g., safety shoes, goggles, glasses, hearing protection) while performing tasks.

NOTE: The Contractor shall provide any worn necessary Occupational Safety and Hazard (OSHA) compliant safety equipment (e.g., safety shoes, goggles, glasses, hearing protection) for their personnel.

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org. 

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at Recruiting@HighlightTech.com  Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.