Data and Gift Processing Coordinator

Child Crisis Arizona is a beacon of hope for our community's most vulnerable children and families. For nearly five decades, our non-profit organization has been dedicated to providing a safe environment, free from abuse and neglect, and offering help in times of crisis and non-crisis to strengthen families and build resiliency

The impact of Child Crisis Arizona's work is immeasurable. By joining our team, you would provide critical support and interventions to families in need, helping to break the cycle of abuse and neglect and create strong and successful families. This approach includes both crisis interventions, such as emergency shelter and family reunification services, as well as ongoing support to build family resiliency, including counseling, education, and parenting classes. In 2020 alone, Child Crisis Arizona served over 6,000 children and families through various programs and services.

YOU can help make a difference in the lives of those in need. Join Child Crisis Arizona in our mission to protect and support our community's children and families. We are here because you matter! And we believe that every child matters too! Safe Kids, Strong Families

Schedule : Monday - Friday 9:00am - 5:00pm ( May required to work some weekends and nights )

ESSENTIAL FUNCTIONS

• In collaboration and with guidance from the Philanthropy and Data Manager, responsible for the entire data lifecycle, including data acquisition, entry, cleaning, transformation, integration, and archiving, ensuring data quality, consistency, and integrity.
• Responsible for completing daily, monthly, quarterly, and annual donor Gift Processing, ensuring accuracy and timeliness.
• Conduct regular data audits to identify and address anomalies, inconsistencies, and errors, implementing data quality improvement initiatives.
• Manage the thank-you process for in-kind donations, ensuring donors feel appreciated and valued.
• Assist with receiving and outgoing mailing operations, such as recording/scanning of donation letters received, preparation of outgoing letters, mail merge, envelopes, sealing, and metering.
• Provide front desk coverage when needed and assist in answering organization phone calls, transferring calls, donation calls, donor request calls, receiving donations and take messages as needed.
• Work collaboratively with assigned team members to ensure timely and accurate processing of gifts within specified timelines.
• Provide donor segmentation lists and reports to support agency donor initiatives, contributing to strategic planning.
• Assist with donor gratitude calls as assigned, contributing to the cultivation of positive relationships with donors.
• Assist Philanthropy and Data Manager in executing special projects aimed at improving the integrity of the database.
• Support the team in recognizing and stewarding donors through various initiatives, enhancing donor engagement.
• Maintain organized files and records, handle support tasks, and extract critical donor reports, event invitation lists, and vendor/sponsor lists.
• Dedicate approximately 25% of time to providing administrative support, ensuring smooth day-to-day operations.
• Attend and actively participate in team meetings and other designated agency-related meetings as appropriate.
• Develop and maintain positive relationships with staff and volunteers, fostering a collaborative work environment.
• Actively participate in ongoing training to stay abreast of industry best practices and emerging trends.
• Model the agency's expectations for sensitivity and competency in relation to diversity and cultural awareness.
• Other duties as assigned.

EDUCATION/EXPERIENCE

• High School Diploma or GED equivalent
• 2-3 years or recent work experience with nonprofit CRM/donor databases and administrative support preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in basic office software (e.g., Microsoft Office Suite).
• Familiarity with mailing equipment and procedures is a plus.
• Ability to multitask, delegate and follow up in a fast moving and changing environment
• Highly proficient with Microsoft Office Suite and comfortable with technology in performing job duties.
• Must be at least 21 years of age
• Must possess or able to obtain a Level One Fingerprint Clearance Card upon employment
• Must have valid Driver License and five-year clean driving record
• Able to display verbal and written communication skills that meet the requirements of position

As a valued member of our team, Child Crisis Arizona will provide you:

• Medical, Dental, and Vision coverage
• Heath Savings Account
• Flexible Spending Account
• 401K with company match
• Generous amount of PTO
• Calm app Subscription

*Actual Pay Rates are based on Education and Experience*

Child Crisis Arizona is an Equal Opportunity Employer and has zero tolerance for discrimination or harassment of any kind. We are committed to the principle of equal employment opportunity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. It is our intention that all qualified applicants be given equal opportunity and that all employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, gender (including pregnancy), age, physical or mental disability or genetic information or any other status protected by federal and state laws or regulations.

Child Crisis Arizona believes that to most effectively provide responsive services to children, families of diverse cultures, that we must strive as an agency to attract, retain and continually enhance the skills of a culturally diverse workforce that is reflective of the community and neighborhoods we operate in, and the children and families we serve. We believe that cultural sensitivity and the dynamics of diversity, equity and inclusion not only reflect best practice, but also provide opportunities for personal growth and enrichment. We are committed as an agency to an ongoing process of assessment and to broadening our knowledge, respect for and ability to effectively respond to a diverse workforce and communities