Address
Form of work Title - CRM Specialist
Location - Woodcliff Lake, NJ (hybrid remote)
Duration - 12+ months
Pay Rate - $35-40/hr
Responsibilities -
Location - Woodcliff Lake, NJ (hybrid remote)
Duration - 12+ months
Pay Rate - $35-40/hr
Responsibilities -
- Client Contact/outreach / Calls, emails
- CRM data entry/maintenance
- Report creation & monitoring of the reports to track internal tasks/targets.
- Dashboard modifications for dealer targets & monitoring to advise Sales Team/RGMs if key dealers need assistance in reaching their KPIs.
- Weekly data uploads into the CRM System, Salesforce, across multiple topics.
- Live data monitoring & lead follow-up from Private Office NYC.
- Launch event invitation RSVPs & attendee follow-up; both outbound & in-bound email/live call support
- Order Validation for Preorders.
- "Voice of Customer" surveys - including Welcome & Owner Calls.
- Ad hoc projects, report & presentations assistance when needed.
- High School Diploma + College student OR Degree
- Customer Relationship Management (CRM) experience is required
- Excellent Verbal and Written Communication Skills
- Strong computer skills
- Salesforce experience is preferred
- Advanced Excel experience is highly preferred
- Experience in the automotive industry is desired
