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SalaryAbout the Role
The Customer Experience Analytics (CXA) team powers data driven decision making across Uber's Community Operations org. Our team is currently looking to hire for our United States & Canada regional sub team. As a Data Analyst, you will shape and influence a world class experience for our customers interacting with support at Uber.
You will drive analyses and experimentation behind company-wide decisions related to our support experience; and build scalable tools that enable internal and external stakeholders to demonstrate data and act upon insights. You will be working on a wide range of high-priority projects, and have exposure to multiple senior leaders within (Operations, Product and Engineering) and outside Uber (support agents, customers). Additionally, you will uncover insights from support interactions to drive product and operational improvements.
We would like this person to have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business. If this opportunity sounds exciting to you, we would love to speak with you !
What the Candidate Will Do
The Regional CXA teams have three broad purposes - (1) Own CommOps' data integrity and quality, and metrics definitions and reporting, (2) Advise CommOps leadership's priorities by generating high-value analytical insights, (3) Support CommOps Regional A&I team needs. Our projects are typically broad in scope, which means there is tremendous opportunity to make a huge impact on the business
For New York, NY-based roles: The base salary range for this role is USD$108,000 per year - USD$120,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
The Customer Experience Analytics (CXA) team powers data driven decision making across Uber's Community Operations org. Our team is currently looking to hire for our United States & Canada regional sub team. As a Data Analyst, you will shape and influence a world class experience for our customers interacting with support at Uber.
You will drive analyses and experimentation behind company-wide decisions related to our support experience; and build scalable tools that enable internal and external stakeholders to demonstrate data and act upon insights. You will be working on a wide range of high-priority projects, and have exposure to multiple senior leaders within (Operations, Product and Engineering) and outside Uber (support agents, customers). Additionally, you will uncover insights from support interactions to drive product and operational improvements.
We would like this person to have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business. If this opportunity sounds exciting to you, we would love to speak with you !
What the Candidate Will Do
- Conduct analysis on various projects to improve the experience of our customers interactions
- Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs
- Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for drivers and riders
- Quantity the impact and efficiency of new products and business processes
- Develop analytical frameworks to support decision making in the US&C
- Build and maintain scalable data products
- 2.5+ years experience in analytics, business intelligence, data engineering, or a within a similar role
- BA/BS Degree in Economics, Business, Engineering, Operations, oResearch, or other quantitative focus (or equivalent work experience)
- Ability to write & understand complex SQL queries
- Experience building dashboards with Tableau, PowerBI (or similar data visualization tools)
- Experience with Python / R preferred
- Analyze advanced A/B testing data (exposure to experimental design is a plus)
- Experience working with customer support or customer insights
The Regional CXA teams have three broad purposes - (1) Own CommOps' data integrity and quality, and metrics definitions and reporting, (2) Advise CommOps leadership's priorities by generating high-value analytical insights, (3) Support CommOps Regional A&I team needs. Our projects are typically broad in scope, which means there is tremendous opportunity to make a huge impact on the business
For New York, NY-based roles: The base salary range for this role is USD$108,000 per year - USD$120,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
