Data Analyst

Position Title: Product Support Analyst (Non-technical)

Hours of Operation: 7 a.m. – 6 p.m. Monday – Friday (8-hour shift)

Summary/Objective: As a Product Support Analyst you will partner with cross functional teams to identify, curate and update business profile attributes making an impact on both a national and international level. You will implement research using reporting tools to support key decisions on a wide variety of topics including product launches, customer experience and operational performance. You will develop a deep understanding of the client policy and contribute to the development of machine learning tools to improve team efficiency and productivity.

Job Responsibilities

Essential Functions:

· Review and research reported requests from internal teams and customers to determine if attributes require edits/updates.

· Conduct research through thorough web research, outbound phone calls and third-party sources.

• Meet daily quota expectations to achieve project volume.
• Initiate, refine, and complete project queue volumes with minimal guidance.
• Process ambiguous use cases through critical thinking
• Identify and report areas for continuous process improvement.
• Effectively navigate through internal tools

Education and Experience:

• High school diploma or GED required; bachelor's degree preferred.
• Prior experience working with daily productivity and quality metrics/SLA goals.
• Experience with web research and problem-solving
• Experience in data visualization tools, such as Tableau, is a plus.
• Familiarity with ticket management tools and Mac OS is preferred.

Skills and Abilities:

• Excellent verbal and written English communication skills.
• Strong attention to detail and ability to manage time effectively.
• Good analytical and logical reasoning skills
• Strong organizational and prioritizing skills
• Ability to work well in a team-oriented environment.
• Motivated to learn new tools and processes.
• Good telephone communication and email etiquette. CSS_Spon

Job Type: Full-time

Salary: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Are you able to work onsite in Austin TX?

Education:

• High school or equivalent (Required)

Experience:

• Technical support: 1 year (Required)
• Communication skills: 2 years (Required)
• Customer service: 2 years (Required)
• Research: 1 year (Required)
• Customer support: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person