Custumer Service Representative - Airfreight Operations

Carrera Consulting Group is a leading provider of staffing solutions, connecting talented individuals with top companies across various industries. Our client is a dynamic trucking company specializing in airfreight services seeking a highly motivated and detail-oriented individual to join the team as a Customer Service Representative. This position offers a unique opportunity to learn the intricacies of coordinating freight to and from the cargo terminals at Los Angeles International Airport (LAX). If you are eager to kick-start your career in the fast-paced world of airfreight logistics, we want to hear from you!

Job Description:
As a Customer Service Agent you will support the team in delivering exceptional customer service and ensuring the efficient transportation of air cargo. While previous experience in airfreight transportation is beneficial, it is not required. This contract to hire position offers the opportunity to gain valuable skills and experience in the logistics industry.

Responsibilities:

• Customer Interaction: Serve as the primary point of contact for customers, handling inquiries, providing information, and addressing concerns in a professional and courteous manner.
• Order Processing: Assist customers with placing orders for airfreight transportation services, ensuring accuracy and completeness of documentation.
• Logistics Coordination: Coordinate with internal teams, drivers, and warehouse personnel to schedule pickups and deliveries, optimizing routes for efficiency and timely service.
• Shipment Tracking: Monitor the status of shipments, providing timely updates to customers and proactively addressing any delays or issues that may arise.
• Documentation Management: Prepare and maintain accurate records, including bills of lading, shipment manifests, and delivery confirmations, in compliance with regulatory requirements.
• Issue Resolution: Identify and resolve any discrepancies or problems related to shipments, collaborating with internal and external stakeholders as needed to ensure customer satisfaction.
• Customer Education: Educate customers on available services, transit times, and pricing options, assisting them in selecting the best solutions to meet their needs.
• Continuous Learning: Participate in training programs and workshops to enhance your knowledge of airfreight transportation operations and customer service best practices.
• Team Collaboration: Work collaboratively with colleagues and client personnel to streamline processes, improve efficiency, and deliver a superior customer experience.

Qualifications:

• High school diploma or equivalent; additional education or training in logistics or customer service preferred.
• Strong communication and interpersonal skills, with the ability to effectively interact with diverse groups of people.
• Excellent organizational abilities and attention to detail, with the capacity to manage multiple tasks concurrently in a fast-paced environment.
• Positive attitude, eagerness to learn, and a commitment to delivering exceptional customer service.

Benefits:

• Competitive hourly rate
• Opportunity for skills development and career advancement
• Exposure to the dynamic field of airfreight transportation
• Supportive work environment with access to training resources and professional development opportunities

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift
• Overtime

Ability to Relocate:

• Gardena, CA 90247: Relocate before starting work (Required)

Work Location: In person