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Form of workRepublic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
- We protect our colleagues and communities through safe practices everywhere, every day.
- We are committed to serving our customers and communities by going above and beyond to exceed expectations.
- We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
- We are driven to deliver results in the right way.
- We encourage a human centered culture that honors the unique potential and dignity of every person.
POSITION SUMMARY: The Customer Support Specialist I provides assistance and support to customers, Sales, Facility Operations, and Customer Support Management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports. Acts as initial contact for customers regarding the company’s waste treatment and disposal services. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE RESPONSIBILITIES:
Provides excellent customer service internally and externally through telephone, e-mail or face to face in a timely, accurate manner.
Reviews new waste profiles for accuracy and completion, and data enters profile information into our internal system along with supporting documents.
Coordinates communications to respond to customers’ inquiries.
Uses proper DOT descriptions from the Hazardous Material table to prepare manifests and other related shipping documents for upcoming shipments.
Builds and maintains a working knowledge of company service offerings through on the job situational learning, group trainings, facility tours and coaching between team members.
Consults with the appropriate department in order to take action in resolving customer inquiries.
Research invoicing and collections discrepancies and writes up billing adjustments as needed
Quote, schedule and coordinate trucking necessary for waste hauling logistics.
Evaluates treat groups assigned to approved profiles and selects pricing sheet based on TSDF location, customer type and regional market in order to accurately price waste for disposal.
Uses tacit knowledge to evaluate issues and define solutions. Provides advice and guidance to less experienced team members.
Performs other, related duties as assigned.
QUALIFICATIONS:
Must have a strong commitment to customer service and possess the ability to actively listen to customers to understand requests
Ability to read, analyze, and interpret complex documentation, technical procedures, governmental regulations, and to respond effectively to sensitive inquiries
Knowledge of basic accounting processes
Proficient with Microsoft Office, DocuSign and PDF writer
Ability to identify trends and data patterns
Ability to work within a team environment and handle multiple assignments simultaneously
MINIMUM QUALIFICATIONS:
1 years’ experience in a customer-facing role that includes strategic planning as well as identifying and addressing customer needs, preferably within the waste disposal, chemistry or related field.
Rewarding Compensation and Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
