Customer Support Specialist

Customer Support Specialist for growing Textile Business

Are you passionate about slow fashion, natural fibers, or small-scale textiles and providing exceptional Customer Support? Look no further! New England Alpaca Fiber Pool (NEAFP), a family-owned and operated small business, seeks a dedicated and friendly Customer Service Representative to join our team. If you have a love for sustainable fashion, a knack for problem-solving, and a warm personality, we'd love to hear from you!

About New England Alpaca: We pride ourselves on producing high-quality clothing and accessories made from alpaca fiber. As a small, family-owned textile business, we value sustainability, ethical practices, and building strong relationships with our team & customers. Join us in our mission to promote eco-friendly fashion and provide exceptional customer experiences!

Job Responsibilities:

• Engage with customers via phone, email, and social media platforms to provide outstanding Customer Support and assistance.
• Process orders, track shipments, and ensure timely delivery to customers.
• Handle customer inquiries with empathy and professionalism, striving to achieve satisfactory resolutions.
• Collaborate with our production and shipping teams to ensure smooth order fulfillment and customer satisfaction.
• Maintain accurate records of customer interactions and update our customer database.
• Assist in creating content for social media, newsletters, and marketing campaigns while engaging with customers.
• Assist in updating eCommerce product listings and descriptions with photos, graphics, and text.

Qualifications:

• Previous experience in customer service or customer-facing role.
• Excellent communication skills, both written and verbal, with a friendly and positive demeanor.
• Strong problem-solving abilities and the ability to think on your feet to find creative solutions.
• Proficiency in using customer service software and tools. A passion for providing exceptional customer experiences and building long-lasting relationships.
• Comfortable working with computers, spreadsheets, social media, and various software applications.

What We Offer:

• Opportunities for growth and career development in a supportive work environment within a growing company.
• Competitive compensation and benefits.
• Training and guidance to ensure your success in the role.
• Flexible Scheduling/Mother’s Hours available to the right candidates.

If you're ready to embark on an exciting journey with New England Alpaca Fiber Pool (NEAFP) and contribute to our mission of sustainable fashion, please submit your resume and a brief cover letter outlining your interest in this role. We can't wait to meet you!

Job Types: Part-time, Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person