Customer Support Specialist (11Am-7Pm)

We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in over 50 different languages.
We work with some of the largest professional services, consulting, hospitality, leisure retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Delivery Hero, Costa Coffee, The Boston Consulting Group, PwC, Novartis etc. Attensi is growing at an exponential pace and having recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.
Attensi's team now consists of 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 25 people on the ground already. Here, we plan to establish a large team and a strong presence - SUPERFAST!
As an integral part of our journey to establish and scale our US-presence we are now looking for a Customer Support Specialist (11am-7pm) for our team in Boston.
Customer Support Specialist
We are now looking to strengthen our Customer Support Team with a skilled and motivated person who can provide top-notch support to our growing portfolio of USA Clients.
Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system or user challenges in the best possible way. We work closely with project managers, developers, and designers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success.
Who are you?
Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with customers.

• You have experience in areas such as technical support, customer service, or other customer-support related work
• You have an IT related degree
• You have a solid understanding of, and a real interest in, technology
• You work in a systematic way, are comfortable taking initiative, and use your best judgement when necessary
• You genuinely care about helping customers!
• You are a fast-learner that's solution-oriented
• You are good at translating complex issues to simple terms
• You thrive in a fast-pace environment and are detail-oriented
• You have exceptionally strong written and oral English communication skills

We look for passionate and value-oriented people, who have a desire to work in a fast-paced and high-growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together.
What will you do?
As the only dedicated, USA client focused person on the Support team, you will be the first point of contact for support inquiries from Attensi's USA based customers. You will:

• Handle support inquiries from our clients
• Work on identifying and solving root causes
• Work closely with Customer Success Managers, Project Managers, and the Sales team with customer related activities
• Be an expert on how Attensi's products and systems work
• Train customers and Attensi employees in proper use of Attensi products
• Configure and complete technical setup of Attensi products
• Document features and customer information and share that knowledge with internal teams.
• Activities that increase adoption of our solutions (eg, send out reports, SMS, emails, etc)

What do we offer?
At Attensi you will becomepart of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time.You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.
Attensi has an energetic and social working environment.We work hard, but also have a lot of fun together. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties,game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure wenot only work together, but also play together! Join us!
Are you a game changer?
Area Customer Success Locations Boston Remote status Hybrid Remote Remote work Hybrid