Customer Support Specialist

Who we are

Evergreen Safety Council is a 501(c)(3) non-profit organization committed to our purpose of empowering people to achieve their potential. We are a team of trainers, administrators, designers, and innovators who support each other and share a common set of values that we believe are the secret sauce to our success after 90 years in the safety industry:

• Teamwork We work together without drama. We are collaborative—everyone is willing to step in and step up in any situation. We celebrate each others’ successes. We communicate clearly and honestly. We keep each other in mind.
• Professionalism We are skilled at our jobs. We treat everyone with kindness and respect. We don’t allow personal prejudice to affect our ability to work together and serve our customers.
• Self-motivation When someone sees something that needs to be done, we take the initiative to take care of it. We are passionate about what we do and bring our best selves to each project.
• Focus on solutions We are always on the lookout for ways to improve things for ourselves, each other, and our customers. We take accountability and fix the problem when things don’t go as planned.
• Integrity We are trustworthy, honest, and do our best for the good of the company, our customers, and our teammates. We are accountable for our actions—if we make mistakes, we own up to them. We do our jobs to the best of our ability. We trust each other to help solve problems.

What we do

Our state-of-the-art safety programs include training courses for pilot car operators, wind industry transport teams, flaggers, Traffic Control Supervisors, forklift operators, and defensive driving.

Although based in Western Washington, we provide learning opportunities across the country. Several of our programs have been nationally recognized and utilized across the U.S. and Canada.

How you will contribute

You will serve as the first point of contact for our customers and students, which will include:

• Taking a high volume of phone calls, responding to voicemails, and managing multiple email inboxes
• Providing technical support/assistance and proctoring certification exams for our online training courses, on weekdays and occasional Saturdays between 6-8am and 1-3pm
• Assisting customers with registration, payments, and scheduling requests
• Responding to customer complaints and turning disgruntled customers into our biggest fans
• Assisting the records department with data entry as required

Who you are

• You are a team player that is comfortable wearing multiple hats and is willing to jump in to help whenever and wherever needed to fulfill our organizations purpose of Empowering People to Achieve their Potential
• You have excellent interpersonal and communication skills and know how to connect with people from all walks of life
• You are accurate, organized, and have a high level of attention to detail
• You are comfortable with technology and you find it easy to master new systems/programs
• You thrive under pressure and have the ability to calmly navigate difficult situations
• You are a confident self-starter who loves being actively engaged at work

Experience and skills you bring

• Experience working in a customer service or technical support role
• Ability to thrive in a fast-paced environment, and juggle multiple customers and/or issues simultaneously

Impress us if you have any of these additional attributes

• Experience providing technical support via Zoom
• Experience using NetSuite or similar ERP software
• Interest or background in a safety, education, construction, or transportation-related field
• Proficiency in Spanish

Compensation: $21-23 per hour DOE

Additional benefits of working for us

Evergreen Safety Council is dedicated to empowering our employees to achieve their potential. We are in a phase of rapid development, and we are looking for team members who can grow and move up within our organization. Additionally, this position provides the opportunity for:

• Fully remote work environment (occasional travel to all-company events my be required
• Flexible scheduling
• A supportive and innovative team
• Professional development opportunities and tuition support for education in a related field
• Benefits include: medical/dental/vision coverage, life insurance, 401K + 6% company matching, 9 paid holidays + 4 personal days annually, and paid sick leave.

If you’re excited about this role, we encourage you to apply! The qualifications and attributes listed above reflect the skills we think are important for someone to be successful as our next Customer Service Specialist, but this is a dynamic role that will benefit from a variety of skill sets.

Creating a diverse and inclusive workplace is one of Evergreen Safety Council’s core values. Evergreen Safety Council considers qualified applicants with arrest and conviction records, please do not let a record prevent you from applying. We are an equal opportunity employer and welcome people of different backgrounds experiences, abilities, and perspectives.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Please briefly tell us why you'd like to work for Evergreen Safety Council and what excites you most about this opportunity.
• Are you currently located in Washington State?

Experience:

• Customer service: 1 year (Preferred)

Location:

• Washington State (Required)

Work Location: Remote