Customer Support Representative (Remote)

At NationsBenefits, we are committed to helping our customers achieve a better quality of life through supplemental benefits and member engagement solutions. We are also enthusiastic about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It's how we're transforming the healthcare industry for the better. We provide career advancement opportunities from within the organization with multiple locations in Florida, California, Tennessee, Pennsylvania, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We're proud of how far we've come, and a career with us gives you growth opportunities, too.

About the job:

As a Customer Support Representative, you will be responsible for answering customer calls and assisting them with any help they may require. Located in the Dallas Metroplex Area (Allen, TX). Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.

Responsibilities:

• Resolving and troubleshooting customer issues and assisting with any additional inquiries.
• Learning various systems to obtain knowledge needed to support customer inquiries.
• Learn the fundamentals of each frontend portal.
• Learn and be proficient in our Benefits POS app and associated i9000s terminal.
• Learn and be proficient in our SoliMarket Shopper and SoliMarket Register Applications.
• Troubleshoot mobile & web-app UI/UX issues with clients over the phone.
• Patient communication with customers.

Qualifications:

• 1-2 years of Customer Support experience
• Experience practicing patient communication resolving inquiries with customers

Preferred Qualifications:

• Knowledge of Atlassian Suite (Jira & Confluence)
• Proficient with Microsoft Office (Word, Excel, Power Point, MS Teams)
• Understand basic technical concepts such as OS, iOS, Android, FrontEnd, BackEnd, VPN.
• Work with onshore and off shore teams.
• Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash Drawers, Scanner/Scales, etc.
• Bilingual Spanish speaking preferred.
• Problem solving skills.
• Quality Assurance capabilities

NationsBenefits is an equal opportunity employer.