Customer Support Representative

GlowTouch is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.

What Will You Do?
As a Customer Service and Support Representative, you will be the first point of contact to support customers via phone, chat email, and/or ticketing portal to the fastest and easiest resolution while delivering an exceptional customer experience during every interaction. You will receive technical support calls covering everything from routine matters such as password resets to general product questions to true support inquiries. You will troubleshoot, create support tickets, and deliver customized solutions to incoming inquiries while delivering an incredible experience.

We pride ourselves on providing exceptional customer service and we need the “best of the best." Our culture is very fast paced, constantly changing, collaborative and positive. We are seeking smart, motivated professionals with warm and welcoming personalities that can thrive in an exciting unique IT call center environment.

Ideal candidates for this position will be analytical but with an outgoing customer service attitude. We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company.

The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213. There is a path to Work from Home after 90 days of employment and with appropriate criteria met.

In this role you will:

• Handle a high volume of customer contacts in a professional manner
• Create work order tickets while responding to client requests via phone, chat, emails, and ticketing portal
• Provide exceptional customer service in every interaction
• Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems
• Maintain customer records by updating account information
• Understand and work with a sense of urgency
• Have a willingness to help and solve issues

Who You Are:
To be considered, candidates are expected to have the following:

• Minimum of 1 year of Customer Support experience in a high-volume support environment
• Prior Customer Service experience is preferred
• Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred
• Understanding of ticketing systems
• Exceptional communication skills
• Critical thinking and logical prioritization skills
• Ability to thrive and remain positive in a constantly changing environment

One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.

Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

Education: High School Diploma or equivalent educational experience is required.

Location:The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213. There is a path to Work From Home after 90 days of employment and with appropriate criteria met.

Job Type: Full Time

Hours: Current hours of operations are 24/7 days a week (8-hour schedules). Weekends could be required within the schedule.
Production Schedule: Production schedules are assigned based on Business needs and could fall anytime within the Hours of Operation.
Benefits: GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person