Customer Support Representative, Intuit Turbotax - Remote

Why Working Solutions
Looking for your next remote gig?
We're looking for you! Working Solutions seeks helpful and tech savvy independent contractors for a one-of-a-kind opportunity providing Customer Support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule.
In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels.

• Phone support with video chat capability
• Traditional chat support

Working Solutions is a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. When you join Working Solutions as an independent contractor, you will have access to several different contracts exclusive to Working Solutions contractors.
Why join the WooHoo! Crew? There are many perks to contracting with us:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program.
Overview
Independent contractors participating in Working Solutions' Intuit TurboTax program will provide Customer Support via phone, chat, and/or video chat. Customer interactions focus on software navigation and locating previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary.
Schedule:

• This seasonal contract starts in January and runs through April 15th, 2024
• Flexible schedule opportunities - you create your own schedule!
• Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
• Weekday and weekend options

Compensation:

• Earn up to $19 per hour
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
• Peak rates apply January - April
• Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Required Skills

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Technology & Equipment Requirements:

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract.

*Full PC requirements
Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (if on camera)

Important Information
About our application process
When you are ready to apply, click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity. You can find more information about our hiring process and requirements in our FAQs, including what it means to be an Independent Contractor.
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.