Customer Support Representative - Iv

Summary:
The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client’s issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.
Responsibilities:

• Approve the resolution of customers’ service or billing complaints by authorizing activities such as refunding money and adjusting bills.
• Act as escalation point for clients/customers.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Strong ability to work independently and manage one’s time.
• Strong ability to accurately document and record customer/client information.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• Bi-Lingual in English and Spanish

Education/Experience:

• High school diploma or GED required, prefer to have college degree
• 3+ years of experience in accounting, collections or customer service/billing required.

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.