Customer Support Representative

General Job Description

Processes orders from physician’s offices and patients. Provides company billing personnel with necessary paperwork and documentation. This position is not eligible to be performed from a remote location.

Essential Job Functions

• Receiving and handling of all incoming referrals and orders per HIPPA regulations, including but not limited to:
• Patient Demographics
• Emergency Contact Information
• Insurance Information and Verification
• Physician Information
• Diagnosis
• Billing Information
• Informs patient of insurance policy benefits.
• Assists in the inventory control of rented equipment.
• Responsible for meeting quotas and following time guidelines as put forth by Department Lead.
• Communicates with warehouse personnel to provide the patient’s equipment and supplies.
• Scanning and uploading all pertinent patient information.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Complete on-call rotation for emergencies
• Other duties as requested

Communication method(s) used:

• Phone
• Email

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person