Customer Support Representative

VIIA Hemp Co is an innovative leader in the hemp industry. We create products to help people feel their best by incorporating minor cannabinoids and high-strength formulas. We have a fun, fast-paced work environment and are looking for an energetic and organized Customer Support Representative to join our expanding team to help us further our mission.

As our Customer Support Representative, you will be the face and voice of VIIA Hemp Co. You will have the crucial role of providing the first line of support to our customers, helping them navigate our range of products and services. We are looking for someone who can offer superior service and create positive customer experiences, contributing to our mission of wellness through hemp-based solutions.

Responsibilities:

• Provide exceptional customer service and support to clients via phone, email, and chat
• Assist customers with inquiries, product information, and issue resolution
• Troubleshoot technical problems and provide appropriate solutions
• Document customer interactions and maintain accurate records
• Collaborate with cross-functional teams to resolve customer issues in a timely manner
• Identify opportunities for process improvement and suggest solutions
• Stay up-to-date with product knowledge and industry trends
• Guide customers through our product lineup, providing information on the benefits, usage, and effects of our various offerings.
• Coordinate with internal teams to ensure customer requests and complaints are handled promptly and accurately.
• Analyze customer feedback and collaborate with the team to improve our products and services.

Requirements

• Can work M-F between 9am - 5pm
• 21+
• Located in San Diego
• Previous experience in a customer service role, preferably with experience in an online brand.
• Exceptional communication skills, both written and verbal.
• Proficiency in customer relationship management (CRM) systems preferred
• Strong problem-solving skills and the ability to handle stressful situations with grace and professionalism.
• An empathetic mindset, with a genuine passion for helping others.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of the hemp and cannabinoid industry is a plus.

The Ideal Candidate

• Has a positive attitude and enjoys communicating with customers.
• Experience with Shopify, Zen Desk, or comparable software.
• Extremely attentive to detail
• Excellent time management skills
• Excellent written and verbal communication skills
• Has the drive to learn and grow within a startup environment

We offer competitive compensation, and incredible work environment, a fun work culture, and opportunities for career growth. Join our team of dedicated professionals and make a difference in the lives of our customers.

To apply, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to hearing from you!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person