Customer Support Data Analytics - Part Time

Job Title : Data Analytics Customer support
Contract: 6 Months Contract
Position : 100% Remote

Note: Part Time-20 hrs per week

Job Description:
The Data & Analytics team the Center for Healthcare Quality & Analytics is responsible for empowering users with data across the institution, providing a unique blend of clinical, business, technical, and analytical expertise. The team works with multiple groups within the organization to improve strategic, operational, and financial aspects of the mission to improve patient care. Under the umbrella of Self-Service and Data Literacy Program, the team is looking to build an Analytics Concierge Team to be the go-to resource for everything within the analytics and business intelligence process (including data discovery, data mining, data analysis and customized visualizations). The Analytics Concierge Team will be the first stop for individuals across to support Data-driven questions. We are looking for problem solvers who are excited about joining a growing, collaborative team with a big impact. This role will report to the Data Literacy Program Manager to manage deliverables, elevate self-service opportunities across the enterprise and escalate issues that arise.

• The successful candidate will be a self-starter who is able to work independently and meet deliverable deadlines as set by the Data Literacy Program Manager.
• Create new data sets and build reporting/analytical solutions based on the request and details provided by the customer
• Identify and elevate data education needs and self-service opportunities for the Data & Analytics team
• Direct unresolved issues to the Data Literacy Program Manager
• Follow-up and update customer status and information

Skills:

• Proficiency in English
• Proven experience in a customer support role
• Ability to plan, organize work and use time effectively and efficiently
• Demonstrated proficiency in at least one programming language (C/C++, Java, Python) or an analytical language (SAS, R)
• Excellent problem solving, strong attention to detail and communication (verbal and written skiills)

Education:

• Associate degree

Experience
Experience in a data exploration, analysis and/or data driven research

Job Type: Contract

Salary: $35.00 per hour

Expected hours: 40 per week

Experience:

• SAS or Python or Java or c++ or R: 1 year (Required)
• Customer support: 1 year (Required)

Work Location: Remote