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Position at EF International Language Campuses
Customer Support Coordinator - EF San Diego
EF International Language Campus in San Diego, California is seeking a Customer Support Coordinator for our fantastic school located in Point Loma. The role reports to the Customer Support Manager and supports in all areas of the Customer Support and Administrative Department in addition to other departments as needed.
The Role
• Provides a high level of customer service in a busy and fast-paced environment while working at the front reception desk. Handles and services all student questions and inquiries with care and a smile.
• Supports the Customer Support Manager with acceptance of all new students, ensuring that all booking details are entered correctly. Also assists with visa process start to finish as needed.
• Ensures all student records meet accreditation standards and remain in compliance with student visa regulations.
• Responds quickly and accurately to enquiries and correspondence with overseas administrative offices regarding all student booking and visa requests.
• Supports the weekly intake and registration process ensuring intake materials are prepared in advance and student documents are properly logged in internal database.
• Handles all general student questions and inquiries.
• Assists with student arrivals and departures.
• Supports with customer service, collecting student evaluations, and following up to ensure all customers are having a positive experience.
• Support students with questions regarding insurance claims and doctor visits.
• Effectively communicates with colleagues worldwide and other internal departments.
Requirements
• Customer Service Minded
• Strong conflict resolution skills
• Excellent organization and communication skills
• Ability to meet long and short-term goals
• Creative thinker and resourceful
• Extremely detail oriented
• Ability to work in a fast-paced, high-stress environment, react quickly, and make sound decisions.
• Strong analytical ability
• Dynamic and outgoing person
• Comfortable working with diverse populations
• Travel or study abroad experience preferred
• Ability to speak a second language is desirable but not mandatory
• Sales or recruitment experience desirable
• Flexible schedule
Salary:
• 38K --44K
About Us:
At EF Education First, we are travelers, innovators, thinkers and doers. We readily promote an open and collaborative workspace. Our people are our biggest asset, and together we have created a culture of cooperation, project ownership, and impact. As the world leader in international education, with more than 52,000 staff and teachers working in 52 countries around the globe, our mission is simple: Opening the world through education. Since 1965, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Don't miss the unique opportunity to join our one-of-a-kind team!
Position at EF International Language Campuses
Customer Support Coordinator - EF San Diego
EF International Language Campus in San Diego, California is seeking a Customer Support Coordinator for our fantastic school located in Point Loma. The role reports to the Customer Support Manager and supports in all areas of the Customer Support and Administrative Department in addition to other departments as needed.
The Role
• Provides a high level of customer service in a busy and fast-paced environment while working at the front reception desk. Handles and services all student questions and inquiries with care and a smile.
• Supports the Customer Support Manager with acceptance of all new students, ensuring that all booking details are entered correctly. Also assists with visa process start to finish as needed.
• Ensures all student records meet accreditation standards and remain in compliance with student visa regulations.
• Responds quickly and accurately to enquiries and correspondence with overseas administrative offices regarding all student booking and visa requests.
• Supports the weekly intake and registration process ensuring intake materials are prepared in advance and student documents are properly logged in internal database.
• Handles all general student questions and inquiries.
• Assists with student arrivals and departures.
• Supports with customer service, collecting student evaluations, and following up to ensure all customers are having a positive experience.
• Support students with questions regarding insurance claims and doctor visits.
• Effectively communicates with colleagues worldwide and other internal departments.
Requirements
• Customer Service Minded
• Strong conflict resolution skills
• Excellent organization and communication skills
• Ability to meet long and short-term goals
• Creative thinker and resourceful
• Extremely detail oriented
• Ability to work in a fast-paced, high-stress environment, react quickly, and make sound decisions.
• Strong analytical ability
• Dynamic and outgoing person
• Comfortable working with diverse populations
• Travel or study abroad experience preferred
• Ability to speak a second language is desirable but not mandatory
• Sales or recruitment experience desirable
• Flexible schedule
Salary:
• 38K --44K
About Us:
At EF Education First, we are travelers, innovators, thinkers and doers. We readily promote an open and collaborative workspace. Our people are our biggest asset, and together we have created a culture of cooperation, project ownership, and impact. As the world leader in international education, with more than 52,000 staff and teachers working in 52 countries around the globe, our mission is simple: Opening the world through education. Since 1965, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Don't miss the unique opportunity to join our one-of-a-kind team!
