Customer Success Specialist

Open Lending provides automated lending services to financial institutions. The company specializes in loan analytics, risk-based pricing, risk modeling, and automated decision technology for automotive lenders throughout the United States. The company was founded in Austin, TX in 2000.

Before taking the company public in 2020, Open Lending ranked among Austin’s fastest-growing, privately held companies. Starting in 2013, the company placed for seven consecutive years on the Austin Business Journal’s Fast 50 list. Additionally, Open Lending has been named as a top workplace by both the Austin Business Journal and the Austin American Statesmen.

What You'll Do:

• Manage Opportunity accounts to maintain and improve the client partnership to meet or exceed the revenue, retention, and relationship goals.
• Formulate and deploy strategies for opportunity accounts/challenged accounts.
• Work closely with the Implementation Team to Implement Opportunity accounts.
• Provide portfolio analysis and training on an on-going basis for Opportunity client portfolio and refinance partners.
• Assist the Account Management team to maximize the client relationship experience for continued growth opportunities.
• Research and analyze to develop/prepare client-centric financial reviews/solutions.
• Become a subject matter expert on Open Lending’s products.
• Cross-train within our Client Success Support Team and Implementation Team.
• Work cross-functionally and collaborate with other departments to maximize client experience.

What You Bring:

• Minimum of 1-3 years experience in the credit union or banking industry preferred.
• Ability to work from the Austin Office 2 to 3 days per week.
• Exceptional written and verbal communication skills.
• Ability to interact comfortably on the phone and in person at all levels including the Executive level.
• Proficient with Excel, Word, and PowerPoint.
• Proven track record of assisting clients.
• Financial aptitude to assist with accurate analysis for clients.
• An organized individual who excels in problem-solving and multitasking.
• Motivated hard worker who displays self-confidence and a strong desire to learn.
• Energetic self-starter with a track record of determination, willingness to go the extra mile, and achievement.
• Highly adaptable and flexible with a keen eye for detail.
• A team player mentality is required.
• Must be able to travel (details discussed during interview).
• Bachelor’s degree in finance, economics, marketing, communications, or business administration, preferred but not required.

Benefits and Perks:

• Medical, dental, life and short-term and long-term disability insurance (company pays 100% of the premium for employee and 100% of the premiums for family plans after 2 years of coverage)
• Total annual cash compensation includes base salary and bonus, plus participation in the incentive plan for non-commissioned employees
• Unlimited PTO
• 401k plan with match
• Eligible for long-term equity compensation
• Free onsite covered parking (Austin office)
• Paid parental leave for new parents
• Onsite gym (Austin Office)
• Free snack options (Austin Office)