Customer Success Specialist

What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. Customer Success Specialist I (CSS I) is responsible for the training of customers related to the implementation and adoption of Jamf Products and related technologies. The CSS is responsible for helping Jamf's customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best implementation strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf's customers to help achieve their goals.

What you can expect to do this role:

• Assists customers in the adoption of Jamf's Products
• Works with customers via phone and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
• Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
• Ensures customers find value quickly with the Jamf products they have purchased by providing thorough service and training
• Onboards customers by providing training to ensure implementation and adoption of Jamf Products is successful
• Identifies and facilitates opportunities for customer growth and engagement with Jamf
• Works cross departmentally providing customer feedback to other departments to improve the whole product experience.
• Understands and promotes the value of Jamf products and services to customers
• Other duties and special projects as assigned

What we are looking for:

• Minimum of 1 year proven ability to communicate technical topics to both technical and non-technical audiences (Required)
• Fluent in Spanish (Required)
• Minimum of 1 year of experience with customer interaction in an online or email setting (Preferred)
• Minimum of 1 year experience in a Customer Service role (Preferred)
• Minimum of 1 year experience using SalesForce.com (or alternative CRM platform) (Preferred)
• General Experience with macOS, iOS, and tvOS (Preferred)
• Ability to communicate complex technical terms in an easy to understand, non-technical manner
• Ability to interact effectively with co-workers in a result driven culture
• Self-starter, energetic multi-tasker, highly motivated and a team player
• Ability to engage with and establish trust and rapport with customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail

Why Jamf?

• Named a Best Workplace in Technology, 2022.
• Named a Fortune 100 Best Companies to Work For®
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.