Customer Success Specialist

Company	JonnypopsSee more
Address	Elk River, MN
Form of work	Full-time
Salary	$55,000 - $65,000 a year
Category	Information Technology

Job description

Customer Success Specialist

Who We Are:

Growing from a dorm room start-up in 2012, JonnyPops is focused on a continuing mission to introduce new people and markets to our better-for-you frozen treats, while also innovating and introducing delicious new products for everyone to enjoy! At JonnyPops, we believe our talented team are empowered to make an impact at work every day. We look for bright and ambitious individuals who seek out challenges, align with our core values, and get fulfillment from seeing their work transform the world around them. Join our team and help us make A Better Pop, for a Better World.

What You Will Do:

Under the general direction of the Customer Success Manager, the Customer Success Specialist will play a crucial role in managing customer orders, overseeing the processing of products through the delivery and warehouse system, and ensuring accurate invoicing. This position is integral to maintaining a smooth and efficient supply chain, ultimately ensuring that JonnyPops products are readily available for customers to enjoy.

Responsibilities:

Directing the Order Cycle:

Coordinate and oversee the entire order cycle from order placement to delivery.
Implement streamlined processes for efficient order fulfillment.

Ensuring Accurate Documentation:

Analyze warehouse shipping documents meticulously to ensure accuracy and compliance.
Regularly audit documentation processes and workflows to maintain quality standards.

Monitoring Inventory and Shipment Processing:

Optimize shipment processing, tracing, and delivery times for enhanced efficiency.
Generate accurate reports for operations and sales teams to facilitate informed decision-making.

Document Verification:

Thoroughly verify all documents related to logistics invoices, including bills of lading, shipping manifests, and delivery receipts, to ensure they align with the agreed terms and conditions.

Problem Resolution:

Address any potential issues or complaints promptly and effectively.
Implement effective problem-solving strategies to prevent recurring problems.

Meeting Targets:

Set and achieve cost, productivity, accuracy, and timeline targets.
Establish a performance-driven culture to motivate.

Metrics and Data Analysis:

Set and achieve cost, productivity, accuracy, and timeline targets.
Establish a performance-driven culture to motivate teams to meet and exceed goals.

Effective Communication:

Foster strong communication with logistics partners, internal stakeholders, and customers.
Ensure a collaborative approach to achieve mutual satisfaction and business growth.

Exceptional Customer Service:

Prioritize excellent customer service and promptly resolve any issues that may arise.
Implement feedback mechanisms to continuously improve customer satisfaction.
Communicate to customers regarding suggested order revisions to open POs.

Skill Requirements:

Proven working experience in logistics management or equivalent experience.
Excellent oral and written communicator.
Ability to troubleshoot and resolve exceptions as they arise.
Proficient in Oracle NetSuite ERP or similar.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem solving and organizational skills.
Excellent attention to detail.
Ability to work independently and handle multiple projects with quick reaction time.
Ability to prioritize, set and meet deadlines.

Requirements:

High School Diploma or equivalent and greater.
1+ years of related experience in logistics, supply chain or customer service environment.
Experience with a food manufacturer or CPG preferred.
Hybrid remote in Elk River, MN 55330
Alignment to our mission to spread kindness – JonnyPops is a kindness-based company.
Proven working experience in logistics management or equivalent experience.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits: