Customer Success Representative

The Customer Success Executive will bridge the gap between contracting and first service/inspection appointment, serving as primary point of contact for customer onboarding.

Job Duties:

• Assist with creating and executing new customer onboarding experience including: inputting contacts, reviewing pricing and billing procedures, enrolling in customer portal, etc.
• Answer phones on the first ring, take customer information, direct call to the appropriate person
• Provide excellent customer service support including answering inbound calls, creating support cases and other customer service duties
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Understand customer needs and requirements, respond to customer inquiries and requests in an expedited timeframe
• Update customer data and information in system CRM
• Review customer contract data for renewals and prepare documentation for Sales Manager approval
• Collaborates with the Sales Manager to Draft, implement, and execute policies and procedures to facilitate a quality customer service experience
• Other duties as assigned from the Sales Manager

Full- and part-time opportunities available. Hybrid work schedule available.

Qualifications:

• 1 year of customer service experience required
• Customer onboarding experience preferred
• Positive, customer-focused attitude required
• High school diploma or equivalent

Job Types: Full-time, Part-time

Pay: $20.00 - $26.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Volunteer time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are you looking for a full-time or part-time role?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Cheshire, CT 06410: Relocate before starting work (Required)

Work Location: Hybrid remote in Cheshire, CT 06410