Customer Success Representative

JOB TO LEARN:

• Thoughtful and prompt communications between customers, co-workers, and suppliers.
• Support Sales and Business Development efforts with order samples, expedite deliveries, follow-up and respond with a professional sense of urgency.
• Utilize 10X ERP Database for customer and supplier transactions:
  • Receive/Confirm Orders
  • Manage Pipeline
  • Create Quotes
  • Schedule Deliveries
  • Verify Pricing
  • Monitor Margins
• Work with Sales Reps to engage customers via text, email, phone, social media, video conference, or any other customer-preferred communication method.
• Help our customers and your co-workers achieve mutual success.
• Handle customer complaints and support / coordinate resolution.
• Anticipate the needs of customers and co-workers and always be prepared to help.
• Maintain and build customer profiles, enter/import data, and support sales reps’ business development efforts in CRM-Empowering Systems Database.

RESPECT TO EARN:

We are adding a key position to our company in the area of Customer Success. The ideal candidate for this role will earn the respect of their tenured peers, and become the senior leader in this area of our business because of the following skills and capabilities:

• Bring your digital savviness to the team, understanding the value of how things have been done historically to participate in how they should be done going forward.
• Always attentive to the details, providing prompt and complete follow-up via timely and accurate communication and overall professional demeanor.
• A person of quality character, trustworthy, one who seeks opportunities to help others.
• Organized, detail-oriented, always does what they said they will do.
• Naturally / authentically build rapport with Customers, Suppliers, and Co-workers.
• Gather customer information to determine the best course of action.
• Math skills sufficient to calculate costs, gross profit margin, and sale price.
• Verbal Communication (English) - Speaks clearly and consistently in positive or negative situations; listens and responds thoughtfully, respectfully.
• Written Communication (English) - Clear and concise written communication skills (English Required, Spanish a Plus)
• Very comfortable learning software including, but not limited to, Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. Proficient in Microsoft Office Suite.
• Respect for self and others understanding how health, appearance, and cleanliness impact those around you.

EXPERIENCE & EDUCATION REQUIREMENTS

• Minimum 4 years of applicable education OR work in a professional environment that demonstrates your valuable contribution to company and Customer Success.
• Preferred: Bachelors Degree / Associates Degree / Some College
• Minimum: HS Diploma or GED required