Manager, Strategic Customer Success

OVERVIEW

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers worldwide to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
Our Customer organization’s Customer Success team focuses on engaging, growing, and retaining our customers throughout their Mailchimp journey.
We are committed to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key influencers and power users to evaluate the strength of our business relationship, understand challenges and pain points, gather and document product feedback, act as advocates, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales, Research, and more to provide a connected experience for our customers.
As the Manager, Strategic Customer Success, you will lead our team of Success Managers, who will work with our extensive and rapidly growing portfolio of customers. You will be responsible for interviewing, hiring, evaluating, coaching, and leading a team of new and established CSMs in a rapidly changing environment. As part of our customer-focused, results-driven organization, you will drive net revenue retention and sustainable, long-term customer value. In this role, you will drive customer outcomes in a scalable way - through your team, systems & automation, and a strong collaboration with teams across the business such as customer ed, support, and product.
You will report to the Senior Manager of Customer Success and work closely with the other Managers to help build a team of highly successful professionals who can execute exceptional scaled Customer Success initiatives.

Please refer the Job description for details