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SalaryViking Contractors
Customer Success Manager
Are you passionate about delivering exceptional customer experiences and making a real impact? Viking Contractors, a leading roofing and home services company, is seeking a Customer Success Manager to join our dynamic team. If you're ready to be part of a company that values excellence, integrity, and customer satisfaction, we want to hear from you!
Viking Contractors is a professional and established roofing company with years of industry experience and a strong reputation for delivering exceptional roofing services. We are committed to providing quality roofing, siding, and window solutions to our clients in Minnesota. Our team ensures top-notch customer service and a seamless process from consultation to project installation, resulting in satisfied clients and exceptional project completions.
Learn more about us at:
As a Customer Success Manager at Viking Contractors LLC, you will play a pivotal role in driving sales and representing our brand to homeowners. We are seeking driven and self-motivated individuals who are eager to face challenges and enjoy high rewards. While previous roofing or sales experience is not required, a genuine desire to earn more and excel in a competitive environment is essential.
Key Responsibilities:
- Build and maintain strong, long-lasting customer relationships.
- Conduct meetings with homeowners at their residences in a timely and professional manner.
- Understand the customer’s needs and ensure their satisfaction with our services.
- Perform roof assessments to evaluate storm damage and insurance claim viability (training provided).
- Serve as the primary point of contact for customer inquiries and issue resolution.
- Collaborate with internal teams to ensure customer requirements are met.
- Provide proactive guidance to customers on the best use of our services.
- Identify opportunities to upsell or cross-sell additional services to existing customers.
- Manage documents and forms efficiently, and maintain an organized schedule using Google Calendar.
- Provide accurate and timely sales reports and forecasts.
- Act as a mediator between insurance adjusters and our customers.
- Deliver exceptional customer service from initial contact to conflict resolution.
Requirements:
- Proven track record of exceeding sales targets in a similar role (2 - 3 years of previous experience).
- Own a smartphone and reliable transportation for home visits.
- Ability and willingness to climb roofs for assessments (training provided).
- Strong communication and negotiation skills.
- Self-motivated with a results-driven approach.
- Ability to build rapport and maintain long-term customer relationships.
- Experience in the roofing industry is a plus.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Salary Range: Our sales representatives typically earn between $80,000 and $250,000 per year. As a new member of our team, you will receive training and mentorship from experienced professionals to help you reach your full potential.
Benefits:
- Guaranteed weekly payment based on sales.
- Competitive commission-based pay with uncapped potential.
- Generous payouts for self-generated leads.
- Daily and weekly incentives, and performance-based bonuses.
- Backend support with a personal assistant to help you focus on closing deals.
- Free attire, marketing materials, and brand support.
If you are ready to take on a new challenge and be part of one of the most innovative roofing companies in Minnesota, Viking Contractors LLC is the place for you. We are hiring immediately and looking for individuals who are eager to grow with us.
Job Type: Full-time
Pay: $80,000.00 - $250,000.00 per year
Benefits:
- Flexible schedule
Compensation package:
- Commission pay
Schedule:
- Day shift
Travel requirement:
- No travel
Ability to Relocate:
- Edina, MN: Relocate before starting work (Required)
Work Location: In person
