Customer Success Manager

Love Helping Customers Succeed? Our Job is the Coolest.

WHO WE ARE
Refrigeration Heroes is the leading provider of HVAC, Refrigeration, and Cooking Equipment service and installation in South Carolina and Western North Carolina. We help community businesses solve refrigeration problems—quickly, reliably, and consistently—through our customer-centric approach, our clear communication promise, and our thorough training programs.

Everyone on our team provides a critical service to critical services.

● We minimize food waste by solving restaurant refrigeration problems quickly and reliably.

● We keep small businesses in business by helping them avoid expensive replacement repairs and unnecessary closures.

● We give owners and operators the peace of mind to focus on other important tasks—like serving their customers.

● We save the day for countless businesses and patrons by prioritizing their comfort level—in how we care, how we communicate, and how it feels when the job is done.

And we’re currently seeking a full-time Customer Success Manager to join our growing sales team.

POSITION SNAPSHOT

As a Customer Success Manager at Refrigeration Heroes, you will be responsible for building, expanding, and maintaining strong relationships with our clients, ensuring their success with our products or services. You will serve as the primary point of contact for our high volume customers, advocating for their needs within the company and providing support to help them achieve their goals.

In other words, you’ll pave the way for our professionals to save the day.

COMPENSATION
We offer competitive compensation based on relevant sales experience. This position starts at $65,000 to $75,000 annual base compensation and On Target Earning for meeting sales goals. See below for additional details on the great benefits offered at Refrigeration Heroes.

IF THE FOLLOWING CHARACTERISTICS APPLY, SO SHOULD YOU.

● Customer-centric, clear communicator. A big part of your job is understanding both the needs of the customer and the services we provide (we’ll train you as needed!)

● Relationship-building people-person. This position will involve calling customers, following up with our existing clients, managing business referrals, and close interaction with our Service Department. If you love connecting with new people and helping solve their critical HVAC and refrigeration issues, you’ll love this job.

● Priority-driven and highly motivated. We’re a growing company with a ton of room for advancement—a great fit for ambitious candidates who love to crush goals, learn new things, and support a team that thinks the same way.

THE MOST SUCCESSFUL CANDIDATES HAVE:

● Previous experience with sales. We consider experience with other B2B sales and experience connecting with the food industry a plus. Have a success record you can prove? Even better.

● High school diploma or equivalent. We’re living proof that apprenticeships, real-life and on-the-job experience, and strong learning fundamentals can pave the way to (lots of) successful careers.

● Strong computer skills. We use the Microsoft Office Suite in everything we do. CRM experience is preferred—you’ll be using that tool daily.

● A positive, healthy attitude. All candidates must possess and maintain a clean and clear driving record, background check, and drug tests.

KEY PERFORMANCE INDICATORS (KPIs)
Every member of our team (including management!) is accountable to key performance indicators (KPIs). These KPIs are designed to make sure we’re both on the right track, providing the right support for your success, and continue to be a good, mutual fit.

We’ll discuss the specific metrics of your position should you be considered for an interview—and look forward to learning what success looks like to you.

BENEFITS
Our mission as a company is to improve the lives of everyone we come in contact with—and that includes you as an important member of our team. All employees enjoy the following benefits:

● Un-Capped Commission Structure. We’re excited to reward great performance around here!

● Phone and Allowance

● 401k with company match

● Health, dental, and vision insurance

In addition, we provide each Team Member with the following company tools, equipment, and training to make your job easier to accomplish.

● CRM Software Package to help organize contacts and drive success

● Weekly internal and external professional development

● The best crew of Field Professionals so you have confidence that Refrigeration Heroes will live up to our name

● Ample career growth opportunities

Our amazing team is proof that you don’t need an expensive education or $100K+ in student loan debt to experience a financially rewarding and fulfilling career.

Find out why we’re one of the most sought-after employers in the HVAC/R Industry—apply here today!

Questions? We’d love to hear from you!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• B2B sales: 1 year (Preferred)

Work Location: Hybrid remote in Greer, SC 29650