Customer Success Manager

Job Overview:

We are seeking a highly motivated and results-driven individual to join our team as an
Account Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and ensuring the successful delivery of our products/services. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and a proven track record in account management.

Key Responsibilities:

● Develop and maintain strong relationships with assigned clients.
● Understand client needs and objectives to propose solutions effectively.
● Collaborate with internal teams to ensure timely and successful delivery of products/services.
● Act as the main point of contact for client inquiries and issue resolution.
● Identify opportunities for account growth and upselling additional services.
● Prepare and deliver regular account performance reports.
● Stay informed about industry trends and competitor activities.

Qualifications:

● Proven experience in account management or a similar client-facing role.
● Strong written and verbal communication skills.
● Ability to manage multiple client accounts simultaneously.
● Detail-oriented with excellent organizational and time-management skills.
● Proficient in using CRM software and Microsoft Office Suite.
● Must be a team player, capable of collaborating effectively with colleagues across different departments.

Why Work With Us:

As a member of our team, you will have the opportunity to grow and advance your career in a dynamic and exciting industry. You will also have the chance to work with a talented and passionate team of professionals who are dedicated to providing exceptional service to our customers.

Application Instructions:

Interested candidates should submit their resume and a cover letter detailing their relevant experience.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to Relocate:

• Portland, ME 04102: Relocate before starting work (Required)

Work Location: In person