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SalaryAbout InGo
InGo is a B2B enterprise referral platform serving leading companies such as Atlassian, Informa and Ted Conferences. InGo is growing rapidly and is at a pivotal moment of growth:
Job Description
At InGo, we are passionate about our customers and their growth, so we are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer facing capacity. The ideal candidate will possess impeccable relationship management skills, technological aptitude, problem solving attitude and demonstrated ability to grow customer accounts. This role will report to the Customer Success Team Lead and is remote with an option to come into the Arlington, VA offices.
What You'll Do
What You Have
Experience in Customer Success, Account Management or a similar client-facing, relationship-building role
Excellent spoken and written English
Strong interpersonal and presentation skills
Excellent organizational and project management
Degree level education or equivalent practical experience
Experience in using HTML, CSS, and JavaScript
Ability to multitask, prioritize and work in a dynamic, fast-paced entrepreneurial environment
Experience analyzing data, trends and client information to identify product or service growth opportunities
What we offer:
Competitive salary
Remote full time work (office in Arlington, VA)
Open and flexible leave
Constant intellectual stimulation and fast-track advancement opportunity
Encouragement to present your own initiatives and ideas
Opportunity to work in a fast-paced environment in a market-leader SaaS company
InGo is a B2B enterprise referral platform serving leading companies such as Atlassian, Informa and Ted Conferences. InGo is growing rapidly and is at a pivotal moment of growth:
- Our customers are thrilled to have InGo and are expanding
- Our product delivers the best ROI in marketing technology beating traditional channels such as email campaigns and online advertising making it easy to demonstrate value quickly
- InGo's software solution boasts unparalleled functionality and we are continuing to invest in our product heavily
Job Description
At InGo, we are passionate about our customers and their growth, so we are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer facing capacity. The ideal candidate will possess impeccable relationship management skills, technological aptitude, problem solving attitude and demonstrated ability to grow customer accounts. This role will report to the Customer Success Team Lead and is remote with an option to come into the Arlington, VA offices.
What You'll Do
- Implement and onboard customers setting them up for success
- Ensure customers are leveraging the complete InGo product suite
- Collaborate with account management to create success plans
- Monitor health metrics in assigned accounts, proactively identify ‘risk' and combat potential churn
- Work with multi-functional teams to optimize the onboarding process and work closely with sales and customer support teams to ensure high-level service across InGo
- Maintain a deep understanding of the InGo product suite and develop help guides
- Collaborate with the product team to provide recommendations to optimize our product
What You Have
Experience in Customer Success, Account Management or a similar client-facing, relationship-building role
Excellent spoken and written English
Strong interpersonal and presentation skills
Excellent organizational and project management
Degree level education or equivalent practical experience
Experience in using HTML, CSS, and JavaScript
Ability to multitask, prioritize and work in a dynamic, fast-paced entrepreneurial environment
Experience analyzing data, trends and client information to identify product or service growth opportunities
What we offer:
Competitive salary
Remote full time work (office in Arlington, VA)
Open and flexible leave
Constant intellectual stimulation and fast-track advancement opportunity
Encouragement to present your own initiatives and ideas
Opportunity to work in a fast-paced environment in a market-leader SaaS company
