Customer Success Lead

Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. Moreover, Orby works behind the scenes to continuously learn from human feedback, becoming smarter with no coding involved.
The two founders have unparalleled domain knowledge and AI expertise - Bella Liu led AI product and business development teams at UiPath (enterprise automation leader) from the early stage to post IPO and Will Lu led the engineering teams at Google building successful enterprise AI products in the last decade. Throughout the beta development, Orby has partnered with some of the world's largest organizations to deploy the product and save users valuable time. They also hired world-class engineering, research, and design talent from Google, Microsoft, and Stanford who have extensive experience building cutting-edge technologies. Orby recently raised a Series A round from top VCs with a strong track record of backing category-defining companies.
Location: SF Bay Area
Responsibilities

• Collaborate with the founders and initial GTM team to build the Customer Success function from the ground up and define the strategy and key success metrics
• Have in-depth knowledge of the product, help customers solve problems and resolve complex issues
• Understand customer's needs deeply, both on the technical side and and non-technical side
• Define the onboard experience for a first-of-its-kind product and continuously improve it based on learnings
• Proactively engage and support customers and can identify potential issues earlier
• Creatively leverage data and metrics to help customers build the business case for expansion
• Collaborate effectively with customer teams and internal stakeholders and be the liaison for everything related to customers
• Build effective feedback loop to help product and engineering teams improve the product

We're Eager to Work with individuals

• Who want to join our mission to use AI to optimize efficiency and help people save time.
• who embrace excellence and consistently deliver top-tier work.
• who are Innovators and thrive on creative thinking and dare to tread new paths.
• who take bottomline responsibility, ownership and drive results.
• and are Team players of the highest integrity, who foster trust and honesty.

Where We Work

• We work in a hybrid model. During the week we're in the office three days a week. During the day we have core hours when everyone is expected to be available. We are currently hiring in Sunnyvale, CA, although we do sometimes make exceptions.

Minimum Qualifications

• Bachelor's degree in engineering or a related field.
• 7 years of experience in Customer Success, preferably in the tech or startup industry.
• Proven track record of successful Customer Success execution
• Excellent written and verbal communication skills

Preferred Qualifications

• Having worked in enterprise software industry (deal size $200K plus)
• Having worked in Customer Success for AI or related emerging technologies
• Having worked in early stage and fast growing startups
• Having owned the Customer Success for large accounts, especially F500 accounts
• Consulting or investment banking experience is a plus
• MBA degree is a plus

Compensation

• We aim to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contributions to the company.
• Comp range: $140-170K. Generous equity.
• We provide competitive benefits including medical, dental, and vision plans, unlimited PTO, paid lunch for in office days and a 401(k) savings plan with company match.