Address
Form of workTitle: Customer Success Engineer - NGFW
Location: Plano, TX (Hybrid)
Duration: 12 months contract
Job Description:
- Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
- Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
- Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
- Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
- Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.
Skills: - 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
- Working knowledge of *** NGFW security platforms is highly desirable.
- Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
- Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
- Network Security certification from *** (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
- Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
- Experience in customer escalations, account management, and project management.
- Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
