Customer Success Administrator

Position:Customer Success Administrator

Location: Dallas, DWF/FW areas;hybrid options available

Salary: $17-$21 an hour based on experience

About us!

The Perfect Light's 20+ years of experience has helped us master the art of designing and installing lighting in and around homes and businesses. Our team's dedication to quality is at the heart of our success.

Please visit our company website: theperfectlight.com

Summary: Manage the customer experience, from the first point of contact to the conversion, and ensure their satisfaction throughout their lifespan as our customer.

Roles and Responsibilities:

• Manage the connections within our corporate call queue, social media messaging, and online reviews
• Perform IVR and quality assurance testing
• Update and maintain detailed records of incoming leads and their journey
• Handle and keep a record of escalated calls, aspiring to always put our customers first
• Initiate renewals with customers using sales orientation skills
• Take existing customer calls & create service requests
• Invoice & receive payments
• Use CRM/Microsoft Suite
• Make confirmation calls/texts
• Reconcile failed payments
• Assist with corporate leadership projects
• Analyze data and reports
• Respond to online reviews

Qualifications:

• Contact Center Management or similar experience
• Excellent communication and interpersonal skills
• The ability and motivation to identify and solve problems independently
• Proficient with Microsoft Office Suite
• Familiarity with Facebook, Instagram, and Google platforms
• Experience with a CRM
• Experience creating and managing SOPs

Benefits of working with us!

• Employee Discount
• Paid Time Off
• Parental Leave