Customer Specialist

We are HRAIT/aiTWorks, an employment agency (https://hr.aitworks.com) and we are looking for the candidate who can work as Customer Specialist at Japanese Eyewear Store.

*Job Type: Full-Time

*Job Title:Customer Specialist

*Office: Torrance, CA

*Working Hours: Working days are scheduled as shifts/ different every week based on store needs (Full time 40 hrs a week)

*Salary: $21.00〜23.00/hour (Depends on your skills and experience)

*Job Duties:

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking the initiative to find appropriate resolutions
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Actively participate in store staff meetings to improve customer service, store operations, and sales goals
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
• Build team commitment to high service standards, exceed customer expectations, and lead by example
• Conduct an Eye Exam

*Requirement:

• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays
• Strong communication skills (verbal & written), including strong relationship building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room

Preferred Qualifications

• High school or equivalent
• 1 year of Retail Experience
• Optical Experience
• Management / Lead experience

*Benefit:

• Health insurance
• Paid time off
• Dental insurance
• Flexible schedule
• Vision insurance
• Employee discount
• Employee assistance program
• Parental leave
• Commuter reimbursement
• Other

Job Type: Full-time

Salary: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Retail: 1 year (Required)
• Optical: 1 year (Required)

Work Location: On the road