Customer Service/Scheduler

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Upsell products and services to maximize sales opportunities
- Maintain customer records and update information in the database
- Resolve customer complaints or issues in a professional and timely manner
- Collaborate with other departments to ensure customer satisfaction

Skills:
- Excellent communication skills in English (verbal and written)
- Bilingual proficiency in [Language] is a plus
- Strong data entry skills with attention to detail
- Ability to effectively communicate complex information to customers
- Multilingual abilities are highly desirable
- Knowledge of phone etiquette and professional customer service practices
- Experience with outbound calling and sales techniques is an advantage
- Strong problem-solving skills and ability to handle difficult situations with empathy
- Prior experience in a customer service role is preferred

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person