Customer Service/Sales Representative

Hiker Trailers, a reputable manufacturer of high-quality trailers, is seeking a dynamic and customer-focused individual to join our team in Columbus, IN as a Customer Service and Sales Representative. In this role, you will be responsible for providing exceptional customer service, facilitating sales, and ensuring customer satisfaction throughout the purchasing process and beyond.

Responsibilities:

• Gain comprehensive knowledge of our trailer products and offerings to effectively communicate features, benefits, and customization options to customers.
• Engage with customers via phone calls, emails, and in-person appointments to address inquiries, provide product information, and guide them through the purchasing process.
• Conduct virtual meetings and presentations to showcase our trailers and assist remote customers with their needs.
• Follow up on online orders and inquiries to provide personalized assistance and support, helping customers make informed decisions and finalize their purchases.
• Manage data entry tasks related to customer orders, inquiries, and interactions to maintain accurate records and ensure timely follow-up.
• Assist with packing and shipping products purchased through our online store, ensuring orders are processed accurately and efficiently.
• Handle cash transactions securely and maintain accurate records for reporting purposes.
• Conduct quality checks on trailers before delivery to ensure they meet our standards and address any issues or concerns proactively.
• Provide thorough instruction to customers on how to hitch up and safely use their trailer during the delivery process.
• Offer ongoing support to customers after trailer delivery, assisting with troubleshooting, technical issues, and any additional needs that may arise.

Qualifications:

• Associates or Bachelor degree preferred but willing to accept experience over education
• Proficiency with Microsoft Excel and data management.
• Previous experience in customer service and sales roles is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Experience with cash handling and reporting procedures is a plus.
• Mechanical aptitude and familiarity with trailer operations and maintenance are advantageous.
• Willingness to learn and adapt to new processes and technologies.
• Valid driver's license with a clean driving record.

If you are a motivated individual with a passion for providing exceptional customer service and driving sales, we encourage you to apply for this exciting opportunity to join the Hiker Trailers team as a Customer Service and Sales Representative. Help us empower customers to embark on their adventures with confidence and satisfaction.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Columbus, IN 47201: Relocate before starting work (Required)

Work Location: In person