Customer Service/Sales Representative

COMPANY OVERVIEW:
At Rumble we believe the hour we spend working out can inspire the other 23 hours of our day. We believe in sharing our good vibes and energy with the world, and that in many ways, it’s our most important offering. And more than anything, we believe in each other. Our mission is to create a new generation of boxers with style, sophistication, and sweat.

POSITION:
The purpose of the Sales Associate is to assist with great customer relations and new membership sales by bringing new members to the studio and booking them into classes. The Sales Representative also assists with retaining current members. Should have a Passion for fitness and desire to help people. Knowledge of the Rumble brand is preferred but not required. Pay is hourly plus commission.

REQUIREMENTS:

• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the Club Ready software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability

PHYSICAL REQUIREMENTS:

• Must be able and willing to move bags, and perform minor maintenance
• Must be willing to clean Rumble, Bathrooms, Lobby, etc.
• Must be able to lift up to 30lbs

RESPONSIBILITIES:

• Execute sales process of lead generation, follow up, and enrollment
• Conduct studio tours while establishing a relationship, targeting individual’s needs, and wants
• Maintain acceptable levels of personal sales production
• Emphasize and enforce objectives of studio
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota
• Participate in special events (health fairs, grand openings, marathons, and community, and hospital events) to promote the club
• Assumes responsibility for developing selling skills
• Other duties as assigned
• Check in clients for sessions
• Provide top of the line service to all new and existing members
• Execute sales and hospitality process of first time member experience, follow up, and close
• Maintain acceptable level of personal sales production
• Work collaboratively with studio management and franchise owner(s)
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assumes responsibility for developing selling skills
• Maintain brand standards and initiativesC

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Parental leave
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Work Location: In person