Customer Service/Reservationist

The Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. We are family owned since 1963 with 9 dealerships across Central Illinois.

Currently our Chevrolet store in Bloomington Illinois is looking for a Service BDC Representative.

Responsibilities

• Responsible for receiving incoming service calls
• Schedule service appointments for customers in our service department
• Answer inbound service calls
• Respond to and follow up on all customer Internet inquiries via email
• Make follow-up calls to customers.
• Interact with customers as well as with all dealership departments
• Give new customers a great initial impression of the dealership
• Candidates must be reliable and must report to work every day on time

Qualifications

• Must be friendly and have a positive, professional attitude
• Must like talking on the phone and answering customers' questions about our extensive line of products
• Exceptional written and oral communication skills
• Great organizational skills
• The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers
• Committed to customer service and satisfaction
• Professional, well-groomed appearance

What we offer

• We offer a very competitive starting wage
• Full training in your hired position with a season mentor
• Availability for growth over 9 dealerships
• Benefits - Medical Dental and Vision Short/Long term disability
• 401K
• FREE Life insurance
• Paid time off
• Multiple discounts with outside businesses

Must be able to pass drug screen and background checks. We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We strive to keep an overall outstanding review based on satisfaction in customer service, quality of work, friendliness, pricing and overall experience. We are the preferred dealer group in Central Illinois by our own customers. We believe that culture makes a difference. Our company’s core focus is building relationships that last with our employees, customers, and community.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Bloomington, IL 61704: Relocate before starting work (Required)

Work Location: In person