Customer Service/Inside Sales Representative

Position Overview

Our client, Outlier Technologies is seeking a Customer Service/Inside Sales Specialist to join their growing team! As a Customer Service/Inside Sales Specialist, you will play a pivotal role in providing top-notch support to existing SansWrite clients while exploring exciting sales opportunities with prospective customers. This dynamic position offers a unique blend of customer service and inside sales, providing you with hands-on learning experiences and a platform for career advancement.

Joining Outlier Technologies means being part of a company that values innovation, fosters a collaborative work culture, and rewards dedication. They are shaping the future of compliance measurement and monitoring, and want you to be a part of their success story!

Key Activities

Customer Service:

• Respond to incoming calls from both existing and potential customers.
• Aid customers in the initial sign-up process and facilitate subscription renewals.
• Inform customers about SansWrite Premium Subscription upgrades and encourage their adoption.

SansWrite Training and Support:

• Organize and conduct training sessions and webinars on the SansWrite Licensee Portal.
• Offer Level 1 support to current SansWrite customers.
• Identify and thoroughly document any SansWrite issues, collaborating closely with the development team to ensure prompt resolution.

Inside Sales:

• Follow up on sales leads generated through marketing initiatives and thought leadership programs.
• Conduct engaging product demos for both existing and prospective customers.
• Assist customers, both potential and existing, in their purchase decisions and guide them through the process of upgrading their SansWrite subscription.

Qualifications & Requirements

• Bachelor's degree, or equivalent experience
• Proficiency in using helpdesk software and ticketing systems.
• Knowledge of computer hardware, software, and operating systems.
• Troubleshooting skills to diagnose and resolve technical issues.
• Strong customer service orientation.
• Patience and empathy in dealing with customer issues.
• Ability to handle difficult customers professionally.

Skills & Abilities

• Proficient in both verbal and written communication to convey ideas clearly and concisely.
• Highly organized and detail-oriented, ensuring precision and efficiency in tasks.
• Adept at establishing and nurturing connections, fostering strong relationships.
• Possesses a high level of empathy and persuasive communication skills.
• Demonstrates dependability and consistency in fulfilling responsibilities.
• Embraces a mindset of continual learning, staying updated on industry trends.
• Inherently driven and self-motivated to achieve personal and professional goals.
• Comfortable and proficient in navigating and utilizing various technologies.
• Adaptable and possesses a "flow-to-the-work" attitude, adjusting seamlessly to tasks.

Further Information

Established in 1993, Outlier Technologies is a pioneering force in the development and sale of a SaaS-based compliance measurement and monitoring platform. Our cutting-edge solutions cater to health and human services-related agencies and businesses across the United States and Canada.

Other perks of working at Outlier Tech include a competitive salary, opportunities to make real contributions to a growing company, a remote work environment with motivated team members, PTO, health insurance paid at 100% for individual coverage plans, and retirement savings contributions. A Slice of HR is partnering with our client on a fee-for-service basis. If interested, please email your resume to emily@asliceofhr.com.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Cincinnati, OH (Required)

Work Location: Remote