AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WORK EXPERIENCE:
- 1-3 years of related job experience.
- Ability to work quickly and efficiently.
- Excellent verbal, written, people, and diplomacy skills are required.
- Strong Customer Service skills (friendly, courteous and helpful).
- Strong planning and organization skills are required.
EDUCATION:
- High School Diploma/GED
- Bachelor’s Degree Preferred
Responsibilities:
JOB PURPOSE:
Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
JOB RESPONSIBILITIES:
- Communicate with allocated customers to develop a new relationship as well as foster existing ones.
- Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
- Act as the first point of contact for resolving customer queries and complaints
- Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
- Develop a relationship with sales team by being proactive and offering creative solutions
- Participate in training of system enhancements, applications, products, and new processes.
- Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
- Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
- Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
- Perform other duties as assigned
ADDITIONAL RESPONSIBILITIES & QUALIFICATIONS:
- Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Proficient computer and technical skills.
- Decision-making skills and independent judgment.
- Ability to manage customer challenges in a professional and decisive manner.
- Customer service experience preferred.
