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Form of workJob Description
TITLE: Customer Service/Front DeskLOCATION: Rochester, MN (Onsite)STATUS: Full-Time OR Part-TimeSCHEDULE: Rotating 12-Hour Shifts. 6:00 AM – 6:00 PM or 5:00 AM - 9:00 AM or 6:00 AM - 10:00 AMPAY RANGE: $18 - $22.50 per hour DOQ
This is the pay range that BAHAMA Consulting reasonably expects to pay someone for this position.
FLSA STATUS: Non-Exempt (Overtime paid at 1.5X regular rate of pay)RESPONSIBILITIES:- Professionally de-escalate difficult situations and handle each customer/patient with white glove treatment.
- First contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits.
- Demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, and staff.
- Establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other personnel.
- Verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist in navigation.
- Primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building.
- Remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, SIRA training).
- This role may interact with various security technologies, such as visitor management system and passive weapons detection system.
- This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekend with rotating days off.
- Customer Service experience is required
- Sales experience is desired.
- Security experience is not required however, it is highly preferred.
- High school diploma
Benefits: Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)
BAHAMA Consulting is an equal opportunity employer. If you need an accommodation for any part of the application and hiring process or have any questions, please contact HR.
Rotating 12-Hour Shifts. 6:00 AM – 6:00 PM or 5:00 AM - 9:00 AM or 6:00 AM - 10:00 AM
