Customer Service/Front Desk

Position: Customer Service/Front Office - Children's Center

Company Overview:
Black Diamond Gymnastics and Sports Center is a leading provider of children's activity classes and an academic preschool/afterschool program, dedicated to creating a safe, nurturing, and educational environment for children. We are committed to fostering a positive atmosphere that supports both the growth of children and the satisfaction of their families.

Job Description:
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Front Office representative. In this role, you will be the first point of contact for parents and visitors, ensuring a warm and welcoming experience. You will play a crucial role in maintaining effective communication between parents, staff, and management to guarantee the smooth operation of our children's center.

Responsibilities:

• Front Desk Management:
• Greet and assist parents, children, and visitors in a friendly and professional manner.
• Manage incoming calls, emails, and inquiries promptly and efficiently.
• Maintain a tidy and organized front office space.
• Enrollment Assistance:
• Provide information about our programs, services, and enrollment procedures.
• Assist parents with the enrollment process, including completing necessary forms and documentation.
• Communication Liaison:
• Facilitate effective communication between parents and staff.
• Relay important information, announcements, and updates to parents in a timely manner.
• Problem Resolution:
• Address and resolve customer concerns, issues, or complaints promptly and professionally.
• Collaborate with other team members and management to find solutions.
• Administrative Support:
• Assist with administrative tasks, including data entry, filing, and maintaining accurate records.
• Support the administrative needs of various departments within the children's center.

Requirements:

• Excellent communication and interpersonal skills.
• Previous experience in customer service or front office roles preferred.
• Familiarity with gymnastics is a plus, but not required
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient in basic computer applications (Microsoft Office, email, etc.).

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Vision insurance

Ability to Relocate:

• Park City, UT 84098: Relocate before starting work (Required)

Work Location: In person