Customer Service/Collections Specialist

Join our elite Customer Service team!

MedVantage is a well-established technology company providing solutions for the Healthcare, Entertainment, B&I, and Higher Education industries. Our innovative solutions and support create synergies and efficiency for our customers. MedVantage is seeking a full-time Customer Service/Collections Specialist as a key member of our location-based customer service team. The Customer Service/Collections Specialist, with a focus on accounts receivable, requires strong communication skills and nothing short of an excellent customer service skill set. All team members of the MedVantage Customer Service department deliver “white glove” service to our customers.

What’s In It for You?

• Annual Salary of $45,000
• Training and onboarding for success
• Medical, dental, and vision insurance benefits
• Paid time off
• 401(k) with company-matched funds
• Monday through Thursday schedule with Early Departure Fridays!

Key Competencies:

• Maintain the key principle of a “customer first” attitude.
• Excellent and accurate detailed notes and records of account activities.
• Ability to perform independently and effectively in a fast-paced and challenging environment.
• Recognize, present, and execute suggestions for process improvement.
• Engage in a collaborative environment through teamwork.
• Ability to be polite and compassionate without lacking confidence.
• Exceptional communication skills amongst colleagues and customers.

General Responsibilities

• High volume of outbound calls to obtain payment status on invoices.
• Track and follow up on payment for delinquent accounts.
• Prepare deposits and accurately apply client (checks, credit cards & ACH) payments.
• Posting general journal entries and reconcile accounts.
• Maintain and monitor daily aging reports while updating account status in customer database.
• Resolve unpaid balances, advising customers of necessary action steps or working within the team to correct invoices.
• Responsible for building connections with high level key finance contacts for extremely aged invoices.
• Support cross-functional department tasks including but not limited to, handling customer inquiries and processing orders via email and phone.
• Ability to adapt and prioritize tasks based on daily workflow, while adhering to company policies and meeting deadlines.
• Reports to Office Manager and Senior Customer Service Specialist.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person