Customer Service/Call Center

Job Description

A successful medical practice is seeking a Customer Service Representative/Call Center Agent to join our busy call center. Duties include:

• Answering calls from patients to address their needs including scheduling an appointment.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements:

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers and strong typing skills.
• Strong time management and decision making skills.
• Adaptability and accountability.

Excellent pay and benefits offered. The job is a day position with no nights or weekend assignments.

Job Type: Full-time