Customer Service

Part to full Time Position Open (15-20 hours to start). Customer Service / Insurance Broker Assistant. Additional hours available during busy season, upto 40 hours per week (some overtime maybe required during busy season)

Pay:

$16-$18 an hour Base Plus Bonus

Job Description:

-Provide exceptional Customer Service to clients via phone, email, and text messaging.

-Answer Inbound calls, and make outbound calls to assist clients with inquiries, complaints, and service information.

-Perform data entry tasks to update customer records and maintain accurate information.

-Perform general office duties as assigned

Job Requirements:

-Previous experience in Customer Service role is preferred. Insurance industry knowledge recommended but not required.

-Be able to Multitask, prioritize, and manage time effectively.

-Be resourceful. Have strong problem-solving skills and ability to handle difficult situations with patience and empathy.

-Must be Respectful and have the ability to work with the senior community.

-Must be proficient with computers and internet searches. Must be accurate in data entry, including knowledge of CRM Software

-Ability to manage deadlines efficiently, and ensure accuracy of work performed.

-Excellent verbal and written communication skills in English; fluency in Spanish is a plus

Job Location: 1240 N Lakeview Ave, Anaheim, CA 92807 (This is Not a remote or Virtual position)

Benefits:

Flexible hours

Sick pay Paid time off

Generous Bonus Structure