Customer Service / Technical Support

INSPIRATION LIVES HERE!

Our people, our culture: This is #InspiroNation https://youtu.be/Wn9XcuFaZFs

#ExperinceInspiro by starting your career as a Customer Service/ Technical Support Representative.

Are you motivated and confident in your abilities to work independently?

Do you have exceptional Customer Service and de-escalation skills?

Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Customer Service/ Technical Support Representative, you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and Customer Service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Location: Onsite/Inspiro Contact Center- 200 W Hanley Ave. Suite 200-3. Coeur d'Alene, ID 83815

Hours of Operation: 7 days a week – 5:00AM-9:00PM PST

Classification: Full-time

Schedule: Hybrid/ Onsite opportunity: Onsite first 30 days minimum, then Hybrid 2 days a week at home, 3 days a week onsite: based on attendance and performance

*We provide all necessary equipment for Hybrid, you will only need a direct connection to your modem that meets our internet speed requirements*

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $15.74/hr

Tier 2: Tech Support $16.17/hr

Tier 3: Advanced Tech Support $16.84/hr

Tier 4: Global Expert $18.11/hr

PERKS OF EMPLOYMENT*:

• $2/hr Attendance Bonus (must work 72 hours in a pay period to be eligible).
• Paid Onsite Training, Competitive wages based on position.
• Full-Time 40 hrs per week with opportunity for overtime.
• AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, Long-Term Disability, & Short-Term Disability.
• Progressive PTO and Annual Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned.
• DAY ONE eligibility of 401k investment, with 3% match after 1 year.
• Childcare Reimbursement up to $250 monthly after 90 days of employment.
• $1000 Employee Referral Bonus with no cap: $300 paycheck after 30 days, $300 paycheck after 60 days, and $400 paycheck after 90 days.
• $25 Internet/Gas Stipend per month after 60 days of employment.
• 2 paid “You Days”: one earned after 90 days and 120 days.

*Conditions apply to various benefit eligibility